Operations Officer, Digital Banking

Operations Officer, Digital Banking (6 Months Contract)

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

Equitable Bank’s wholly‑owned subsidiary, Concentra Bank, serves more than six million members through Equitable Bank, Canada's Challenger Bank™; together we have over $125 billion in assets and have been around for more than 50 years. Our EQ Bank digital platform () has been named one of the top banks in Canada on The Forbes World’s Best Banks list since 2021.

Reporting to the Senior Manager, Operations, the Operations Officer is responsible for client onboarding, problem resolution, customer communication, processing of transactions and data input, all performed with a high degree of accuracy and superb customer service.

• Provide high‑level customer service by promptly responding to client inquiries from the Contact Centre, Fraud Group or directly from clients.
• Ensure customer satisfaction; be well versed in product knowledge, features, policies and procedures.
• Resolve any issues that may arise and, when necessary, escalations.
• Client onboarding: review and input regulatory applications, ensuring all required documentation is received in good order, confirming receipt of initial deposits, resolving discrepancies, and entering deposit details accurately into the banking system.
• Processing: review and process cheque deposits, incoming EFTs, returned items, and transfer‑in and transfer‑out requests for RRSP and TFSA.

• Minimum of two years’ proven financial services operations experience.
• Exhibit sufficient judgment to detect, solve or escalata problems efficiently.
• High level of accuracy in daily tasks; ability to prioritize and multitask.
• Strong computer skills; ability to work independently on assigned tasks.
• Excellent oral and written communication, relationship management, and time‑management skills are a must.
• Effective operability in a fast‑paced environment with tight time frames under close scrutiny by Senior/Executive Management.
• Strong customer service orientation.
• Ability to perform well in a high‑volume, high‑intensity environment.
• Product knowledge of Deposit and Registered products is an asset.
• Proficient computer skills, including MS Office.
• May be required to be on call, and to work occasional weekend/holiday/evening hours.

• Competitive discretionary bonus.
• Market‑leading RRSP match program.
• Medical, dental, vision, life and disability benefits.
• Employee Share Purchase Plan.
• Maternity/Parental top‑up while you care for your little one.
• Generous vacation policy and personal days.
• Virtual events to connect with colleagues.
• Annual professional development allowance and a comprehensive Career Development program.
• A fulfilling opportunity to join one of the top Fin Techs and help create a new kind of banking experience.

The incumbent will be working hybrid and in‑office time will be spent at Equitable Bank’s office located at 2200-25 Ontario Street, Toronto, ON
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Equitable Bank is deeply committed to inclusion. Our organization is stronger when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path but personally as well.

We commit to providing a barrier‑free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire.

We can’t wait to get to know you!