Bilingual Senior Fraud Deterrence Analyst

Bilingual Senior Fraud Deterrence Analyst

Join to apply for the Bilingual Senior Fraud Deterrence Analyst role at Accelerate Her Future®.

Description

Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

Contributes to the overall success of Fraud Deterrence (FD) by ensuring specific individual goals, plans, initiatives are executed & delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

The Senior Fraud Analyst is responsible for detection and prevention of suspected fraud incidents through review of case/alerts created by the Fraud Deterrence alert system(s). The Analyst reviews case/alerts including unusual or fraudulent activity, with time sensitivity and exposure to financial, reputational and regulatory risk. Complex investigations are referred to the supervisor for further action.

• Champions a Customer Focused Culture to deepen customer relationships and leverage broader bank relationships, systems, and knowledge. Ensures the highest quality customer service by:
  • Prioritizing all requests for information, establishing response times, and escalating requests as needed.
  • Analyzing each case/alert and investigating as required.
  • Reviewing customer account information, summarizing referential information, and determining investigation actions.
  • Investigating items using documents, account history, and contacts with customers or stakeholders.
  • Assisting the department in identifying potential fraud trends to reduce losses.
  • Ensuring concerns and notifications of unusual/fraudulent incidents are referred to stakeholders.
  • Keeping customers and stakeholders informed of decisions and outcomes.
  • Acting on case/alerts efficiently to minimize risk, including necessary documentation and communication.
  • Terminating problematic customer relationships and filing required reports to comply with AML regulations.
  • Maintaining ownership of work and escalating unsolvable incidents per SLA.
  • Recommending changes to detection rules and communicating new fraud trends.

• Post‑secondary education and/or a minimum of 2 years of relevant experience in Banking.
• Existing banking experience with previous Fraud or Commercial experience an asset.
• Fully bilingual in both English and French (oral and written).
• Sound understanding of Retail, Small Business and Commercial Banking activity and practices.
• Superior communication skills; verbal, written and electronic.
• Thorough knowledge of the Bank’s delivery channels, products, benefits and services.
• Working knowledge of basic PC applications (eg Microsoft Office, Outlook).

• Work in a hybrid office‑based environment; non‑standard hours are a common occurrence.
• This position is primarily non‑physical utilizing a personal computer and telephony equipment.
• Works in a constantly changing environment.
• Fraud Deterrence provides support to clients located across Canada (Monday to Sunday 7:00 am to 10:00 pm EST). Shifts can vary.

Location(s):
Canada – Ontario – Scarborough

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Finance and Sales

Industries:
Think Tanks

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and our communities achieve success through a broad range of advice, products and services.

At Scotiabank, we value the unique skills and experiences each individual brings, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Candidates must apply directly online to be considered for this role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.