Fraud Analyst

Who we are

At Scene+, we foster an entrepreneurial spirit that drives our mission: making tomorrow even more rewarding for our members. As a unique joint venture between Cineplex, Empire, and Scotiabank, and a network of partners, we have spent over 17 years delivering unparalleled rewards and experiences.

As we scale and evolve, our focus on innovation and technology is redefining what it means to be an iconic brand that prioritizes a member‑centric experience. Data is not just a tool for us. it’s the engine powering our growth strategy and our journey to becoming Canada’s most beloved loyalty program. We leverage it to provide personalized rewards and create meaningful connections with our members.

Joining Scene+ now means stepping into a role where your passion and skills can make a tangible impact on millions of members. With rewards for every lifestyle, we believe there’s always something to look forward to. Come be a part of our journey - create exceptional outcomes, collaborate across teams, and shape the future with us.

Reporting to the Director, IT & Fraud, we are looking for a Fraud Analyst. You will be working with a team dedicated to combating fraud, analyzing fraud journeys and managing risks for loyalty redemptions. Your goal will be to minimize our fraud exposure and support our business operations and growth.

We are a full‑time hybrid role, working 3 days a week in the office, with the requirement to work weekends on a rotational basis.

Impact and exposure. You want to expand your technical skills using a broad range of cutting‑edge tools and working with our vast amounts of data. You want to be part of the fraud‑fighting community that has an outstanding ability to investigate and trace complex fraud journeys to determine their origin and develop prevention strategies. The work you do will ensure that the Scene+ experience for millions of Canadians remains secure.

Career Development. As part of a data‑driven organization experiencing rapid growth, we value adaptability, collaboration, and a results‑oriented mindset. We have a proven history of supporting the growth of our people. Whether you want to take your career further in Fraud or explore other technical careers at Scene+ or one of our parent companies, there is always something to look forward to.

• Focus on fraud operations. You will regularly review fraud alerts and member‑reported fraud claims to assess the nature of transactions. Utilizing critical thinking and standard operating procedures (SOPs), you will determine the validity of alerts or claims and report transactions accordingly.
• Investigate. You will review fraud reported adjustments to identify anomalies that require further investigation, review suspicious activity to prevent potential fraud and action escalated cases that are reported by members.
• Analyze. You will analyze and document business requirements related to fraud prevention and detection. You will extract, analyze, and interpret fraud‑related data from the data warehouse to identify trends, patterns, and anomalies. Using analytical tools and critical thinking, you will generate insights to support fraud detection, prevention strategies, and operational decision‑making.
• Collaborate. You will involve collaborating with stakeholders to identify potential fraud risks and implementing effective strategies to mitigate them. You will work closely with other departments such as Cybersecurity, Legal and Member services as well as partner fraud departments to resolve fraud issues in a timely and efficient manner.
• Implement automation. You will leverage automation in day‑to‑day fraud monitoring and within the fraud prevention platform to streamline investigative workflows, complete reporting, and enhance fraud monitoring capabilities.
• Optimize policies and procedures. You will ensure that new requirements align with our current fraud management processes and organizational goals. You will contribute to the ongoing improvement of the fraud operational playbook. You will ensure the playbook aligns with all impacted parties and adheres to established IT…