Investment Operations Manager

This job is with Marsh McLennan, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

We are seeking a talented individual to join our Global Investments team s role will be based in Toronto. This is a hybrid role that has a requirement of working at least three days a week in the office.
As part of Mercer Global Investments Canada Limited, we combine Mercer's global resources and expertise to offer premium advice backed by far-ranging investment and research capabilities delivered by a network of seasoned investment professionals. The investment operations pooled funds business continues to see steady growth and currently oversees the management of over $15bn of client assets in Canada.
Reporting to the Head of Fund Services, the  Investment Operations Manager  will be responsible for the management of the delivery of support and services to the internal and external pooled fund clients. The role includes the management of all daily tasks for all funds including transaction processing and reconciliation, portfolio accounting, NAV validation and reporting. This role manages the delivery and oversight of pooled fund services (fund accounting, custody, taxation, client reporting, etc.)

The successful candidate is expected to develop strong vendor and external service provider relationships.
Investment Operations Manager
We will count on you to:
Fund Oversight / Product Support:
Assist in the support of new fund product initiatives such as new fund and series launches; and fund reorganizations including mergers and wind ups
Assist in the implementation and perform routine review of oversight procedures to ensure the net asset values of the pooled funds are accurate
Assist in the implementation of fund-related policies/charters through working closely with service providers
Assist in review of offering memorandum updates with a focus on tax and expense related disclosure
Review quarterly board reporting material including service providers' reports
Oversee pricing processes that support portfolio valuations
Tax / Fund Reporting:
Oversee the completion of all distribution calculations for pooled funds and final trust returns prepared by service providers, in accordance with regulatory requirements
Manage HST process including but not limited to review of annual blended rate calculation; review of HST calculations and final HST returns prepared by service providers
Manage withholding tax reclaims process for the pooled funds with service providers
Work collaboratively with service providers during the production of the fund financial statements
Manage the annual fund audits with external auditors
Assist in regulatory surveys including the annual investment fund survey and risk assessment questionnaire
Expenses:
Review quarterly expense related reports including operating expense accruals and management fee rebates prepared by service providers
Oversee the expense payment process as well as revenue billing and collection
Prepare management reporting and analysis as required
Pooled Fund Client Services:
Oversee the acceptance of initial client subscriptions including the review of subscription documents and client tax forms
Oversee the receipt of subscriptions, payment of redemptions, posting and reconciliation of unit holder flows and all other cash transactions (regulatory fee/transaction fee calculations, as applicable)
Oversee the preparation and delivery of investor statements completed by service providers
Oversee the external audit confirmation process for all clients
What you need to have:
University/College Degree/Diploma in a relatable discipline
CPA, CA Designation, Big 4 Firm Experience considered an asset
6+ years of financial services/investment industry experience
Highly organized with a high attention to detail, with an ability to balance multiple projects in a challenging environment
Strong communicator able to deal adeptly with internal and external stakeholders, financial institutions, auditors and tax authorities

Experience with tax filings and accounting policies and procedures is essential
What makes you…