Account Manager, Special Loans and Restructuring

Join a Challenger

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, and today we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together, we have over $125 billion in assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives.

Our customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The Work

The Account Manager, Special Loans and Restructuring, manages commercial default files, including problem accounts such as conventional and construction facilities, adhering to underwriting standards and policies, including AML requirements. The role involves enforcing mortgage conditions on defaulted facilities, providing proactive resolutions to avoid legal action, and minimizing losses. The role also involves communicating with stakeholders, including legal counsel, real estate agents, brokers, and internal departments, and representing the Bank professionally to ensure efficient transaction processing.

The Account Manager supports the Associate Director by performing functions related to default management, such as credit analysis, portfolio monitoring, reporting, and assisting with ad hoc requests from management. Site inspections may also be required for portfolio management or default loans.

The core responsibilities include:

• Managing delinquent and problem commercial mortgages (up to $2.5MM), processing legal actions for non-payment, conducting financial reviews, and enforcing remedies while ensuring compliance and timely execution.
• Performing underwriting and collateral analysis for defaulted loans, monitoring risk ratings, and reporting to stakeholders.
• Working with the Mortgage Services team to manage delinquencies and default loans, providing updates to management.
• Overseeing properties held by the Bank for recovery purposes.
• Preparing reports for senior management, the Board, and regulators, including problem loan and arrears reports, and ad hoc analyses.
• Improving operational efficiency through projects, policy updates, and initiatives to deliver better service.

About You:

• 3-5 years of commercial mortgage experience, with default experience preferred.
• Business degree, CPA or similar designation, or equivalent experience.
• Knowledge of mortgage enforcement remedies across Canada.
• Strong analytical, problem-solving, negotiation, and communication skills.
• Proficiency in MS Office; valid driver’s license; ability to travel.

#LI-Hybrid

What We Offer

Competitive bonus, RRSP match, benefits, Employee Share Purchase Plan, parental top-up, generous vacation, virtual events, professional development, and a chance to innovate in banking.

The role is hybrid, based at 2200-25 Ontario Street, Toronto, ON
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Equitable Bank values diversity and inclusion, providing accommodations during recruitment and employment. Successful candidates will pass criminal and credit background checks. We look forward to meeting you!