Manager, Operations Governance

Grade: P7

Referral Level: Level 1 Division: IGM-AMO

IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $271 billion in assets. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.

Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset‑management partner for Canadian financial advisors and their clients.

We are proud to be recognized as one of Canada’s Top 100 Employers for the fourth consecutive year and one of Canada’s Best Diversity Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals.

Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values:
Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals.

The Manager, Operations Controls Oversight will take ownership of a pivotal first‑line control role, where you’ll play a key role in shaping the integrity and reliability of services provided by our back office partner. This is an exciting opportunity to demonstrate your expertise by ensuring audits and attestations are supported with thorough, timely evidence, while actively driving improvements and impactful remediation in partnership with stakeholders and vendors.

You will be expected to demonstrate a high degree of accountability and personal drive in executing your responsibilities. You’ll work closely and confidently through a vendor relationship, ensuring effective delivery against internal expectations while managing risk appropriately.

• Control Testing & Evidence Management
  • Design and execute a control testing plan for CGI scope (SOC1/2 intake/mapping, NI 81 102 attestations, CSOX checks).
  • Ensure all required key controls are tested annually and results are documented.
  • Coordinate evidence requests and walkthroughs with auditors, Compliance, TPRM, Risk, and Legal.
  • Provide timely, thorough evidence to support audits and facilitate smooth communication and collaboration with internal and external audit stakeholders.
• Risk & Remediation Oversight
  • Maintain the key control inventory and remediation plans.
  • Keep risk and control documentation up to date and accurate.
  • Report status to joint management committee and quarterly executive forums.
  • Track and report results and remediation progress to leadership.
  • Publish Control Health Report;
    Escalate material gaps with time‑bound action plans.
  • Identify and Escalate significant control gaps, ensuring timely resolution.
• Documentation & Procedure Maintenance
  • Continuously maintain or improve documentation and operating procedures (access, BCP/DR, user access, exceptions).
  • Implement best practices for operational procedures and controls.
  • Ensure compliance and completion of annual training & attestations cadence (privacy, AML/fraud, code of conduct) for CGI teams in scope.
  • Monitor and enforce completion of mandatory training and attestations.
  • Maintain records of completed activities for audit purposes.
• Vendor Access & Onboarding Audits
  • Responsible for managing all onboarding activities and user access audits of vendor staff to IGM applications.
  • Ensure vendor staff access is properly authorized, documented, and regularly audited.
  • Conduct periodic reviews of vendor onboarding and access controls processes.

• Bachelor’s Degree/Post‑Secondary Education (Commerce or Business Administration Preferred)
• 5+ years in financial services and 1‑3+ years in audit/assurance, vendor risk, or controls (financial services preferred)
• Understanding of audit reporting and risk mitigation principles
• Ability to…