Associate, Client Services - term

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At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

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As an Associate, Client Services, you will perform quality assurance checks and conduct Anti-Money Laundering / Know Your Client (AML / KYC) due diligence and complete related projects / initiatives by understanding the Enterprise Policies and Standards pertaining to AML / ATF, Regulatory and Tax Reporting requirements.

Reporting to the Client Services Team Leader, the Associate is accountable for successfully completing all assignments and deliver high quality results as per the agreed-upon objectives and timelines. The primary objective is to remediate Capital Markets Institutional and Corporate clients and the deliverables will be centered around quality control on the KYC information collected by the Analyst, and detailed tracking of each client outreach and results/responses from the client, and provide regular project updates to the Team Leader and stakeholders.

Coaching of the Analyst to ensure thorough AML due diligence is performed on counter parties and those associated to the counter parties.

At CIBC we enable the work environmentmost optimal for you to thrive in your role. You’ll have the flexibility tomanage your work activities within a hybrid work arrangementwhere you’ll spend 3 days perweek on-site, while other days willbe remote.

• Client Service: You’ll follow Client Services Procedures and Processes to ensure accurate, smooth and seamless remediation of Capital Markets clients. You’ll be providing training to Analysts and complete quality assurance checks on all files. If needed, you’ll reach out to front office / clients, requesting documentation for onboarding or review purposes. You’ll be acting as first escalation point for the Analysts and other stakeholders.
  
  Following up with the client to obtain all documentation and disseminate relevant information to the respective internal teams may also be required.

• Collaboration: You’ll serve as the second level contact for front office sales and internal departments (e.g. Client Management Services, Credit, Legal, Operations etc.) to assist the Analyst who is the first level contact on assigned cases / clients. In addition, you’ll ensure that the remediation team keeps open lines of communication to coordinate with the business supervisor and responsible teams, to complete their respective tasks in the client onboarding system in order to bring all cases to completion on a timely basis.

• Due Diligence: You’ll oversee all the research and the collection of evidence from the research or for clients to meet all document requirements for the remediation works. You’ll ensure correct data is captured for each client in the relevant systems during the course of the remediation works. With your high level of knowledge of Capital Markets business products as well as global AML / KYC standards primarily in Europe, Canada, US and Asia Pacific, you’ll partner with peers and the second line of defense – AML Advisory and Financial Crimes Compliance teams to deliver accurate information on AML requirements and timely remediation to ensure excellent client and employee experiences.
  
  You will need to be able to quickly assess factors that affect the client’s AML risk rating / profile through research in order to make timely decisions and take appropriate action as necessary for high risk clients, while escalating any issues that require higher level decisions to the Team Leader and/or the AML Advisory and Financial Crimes Compliance teams, as required.

• Tracking & Reporting: You’ll ensure remediation work is tracked accurately for each client, and reported to various levels of stakeholders in accordance with the remediation implementation plan on a regular basis.

• You have a degree or diploma in Business…