Analyst, Client Services - term

Analyst, Client Services – 12 month term

We’re building a relationship‑oriented bank for the modern world. As an Analyst, Client Services, you will conduct Anti‑Money Laundering / Know Your Client (AML/KYC) due diligence to remediate Capital Markets Institutional and Corporate clients and uplift their KYC information in accordance with global AML regulatory requirements.

• The Analyst reports to the Client Services Remediation Team Leader and is accountable for completing all assignments, delivering high‑quality results, and adhering to agreed‑upon objectives and timelines.
• Key focus is remediation of Capital Markets clients – collecting missing KYC data and performing detailed risk analysis/assessment through AML due diligence on counter parties and associated parties.
• Manage a hybrid work arrangement, spending 3 days per week on‑site and the remaining days remote.

• Client Service – Follow Client Services Procedures to ensure accurate, smooth remediation for Capital Markets clients. Serve as a first‑level contact with front‑office or clients, request documentation, follow up, and disseminate information to internal teams.
• Collaboration – Coordinate communication with front‑office sales and internal departments (Client Management Services, Credit, Legal, Operations, etc.) and maintain open lines of communication with supervisors and responsible teams to complete onboarding tasks on time.
• Due Diligence – Conduct research, obtain required documents, capture correct data in the onboarding system, upload files, assess AML risk ratings, make timely decisions for high‑risk clients, and escalating issues as necessary.

• Degree or diploma in Business Administration or Economics; CAMS certificate is an asset.
• Demonstrated knowledge and experience in AML/KYC for Capital Markets clients, infrastructure, applications, and products; knowledge of global AML/ATF requirements preferred.
• Client‑first mindset with strong accountability, conflict resolution, and service‑oriented attitude.
• Problem‑solving, research, analytical, and detail‑oriented skills with the ability to navigate multiple stakeholders.
• Effective communicator who can influence at all organizational levels and guide teams to meet performance metrics.
• Digitally savvy and proficient with Microsoft Office; experience with Fenergo and World Check is an asset.
• Goal‑oriented, motivated to accomplish objectives, and possesses a can‑do attitude.
• Embodies CIBC values: trust, teamwork, accountability.

• Competitive compensation, banking benefits, wellbeing support, employee assistance programs, and our Moment Makers recognition program.
• State‑of‑the‑art technology and collaborative spaces that foster innovation.
• Subject to program terms and conditions.

• CIBC is committed to an inclusive environment for all team members and clients.
• All posted roles are actively recruiting unless noted otherwise.
• Legal eligibility to work in the specified location is required; a valid work or study permit may be needed.
• Assessment may include attribute‑based tests and other skills evaluations.
• AI tools are used in the recruitment process to better understand candidates.

Expected End Date:
Job Location: Toronto – 161 Bay St., 9th floor
Employment Type: Temporary (Fixed Term)
Weekly Hours: 37.5
Skills: Analytical Thinking, Business Effectiveness, Capital Markets, Client Service, Customer Experience (CX), Detail‑Oriented, Internal Auditing, Teamwork

Entry level

Full‑time

Information Technology

Banking