Senior Manager, Credit Cards

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RBC Cards is Canada’s leading credit card business and a key driver of RBC’s financial and business success. Over the past five years, the business has grown significantly, fueled by our robust suite of credit card products and innovative strategies. Meanwhile, the needs and expectations of our High-Net-Worth (HNW) and Private Banking credit card clients are evolving rapidly. To deliver market‑leading experiences and value propositions to these clients, RBC is expanding its focus on the HNW Credit Card segment.

In this role, you will manage our existing HNW card product, the RBC Avion Infinite Privilege for Private Banking (APP), while contributing to the evolution of our segment strategy for this critical client group. You will drive strategic insights across the HNW card segment to identify opportunities that enhance client and advisor experiences and strengthen our value propositions. This role combines core product management responsibilities—including financial forecasting, reporting, escalation management, and operations—with initiatives to grow the HNW credit card segment.

You will serve as a trusted partner to internal and external stakeholders, delivering and executing time‑sensitive strategic initiatives across functional and business units.

• Monitor and report on the HNW cards portfolio’s P&L and key metrics, managing financial performance and optimizing for growth and profitability.
• Manage APP product escalations, operational activities, and process enhancements to ensure best‑in‑class client and advisor servicing and card operations.
• Conduct data analysis to uncover insights and identify opportunities for improved cardholder engagement and wallet share; build business cases to articulate strategic opportunities.
• Collaborate with Cards, Loyalty, and Private Banking teams to develop differentiated card offerings, experiences, and services tailored to HNW clients.
• Research consumer behavior, competitive trends, and emerging opportunities to inform the HNW Cards strategy.

• Proactive, self‑motivated, and driven to deliver impact in complex, ambiguous environments; highly organized with the ability to multitask and prioritize shifting demands.
• Strong critical and strategic thinking skills, with the ability to integrate information from multiple sources and solve complex problems.
• Understanding of financial product business drivers, paired with robust financial and data analysis skills for reporting and business case development.
• Exceptional communication, interpersonal, and influencing skills to build and maintain effective relationships with internal and external partners.
• Strong client focus and orientation.

• Experience managing credit card products or segments.
• Experience working with client‑facing banking advisors (e.g., Private Bankers, Commercial Bankers).
• Familiarity with credit card operations, systems, and third‑party partnerships.

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high‑performing team
• Opportunities to do challenging work.

Business Case Design, Communication, Critical Thinking, Effectiveness Measurement, Financial Regulation, Interpersonal Relationship Management, Product Development Lifecycle, Product Development Methodology, Product Services, Results‑Oriented, Waterfall Model

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:

TORONTO

City:
Toronto

Country:
Canada

Work hours/week: 37.5

Employment Type:

Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type:

Salaried

Posted Date:

Final date to receive applications:

Note:

Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above.

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