Manager Operations FCC; Banking and Certificates

Position: Manager Operations FCC (Banking and Certificates)
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** Job Description
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* Please note:

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* * Current work authorization for Canada is required for all openings.*
* * This is a regular, full-time role.*
* * You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.
*** Who We Are
** At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.  We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients.  As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.
** Role Overview:
** The Manager of Operations FCC - Banking & Physical Certificates is responsible for managing the client facing and market facing operations teams within FCC and the effective management and leadership of the Operations function, including transaction processing quality and throughput, development and maintenance of appropriate controls, staff planning and utilization and process reviews and improvements.

This role will be in the Banking & Physical Certificates departments. Reporting to this Manager are roles such as Operations Representatives, Operations Specialists, and Team Managers.

This role is responsible for ensuring that Fidelity's brand and reputation is protected by adhering to Fidelity's compliance and risk framework.
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* What You Will Do:

*** Financial and

Risk Management:

Demonstrates understanding of regulatory, risk and compliance supervisory obligations, and internal controls by:
** Maintenance and resolution for any internal and external Regulatory/Risk Ratings/Audit findings.
* Ensures all reporting is completed on or before regulatory deadlines.
* Stay current with regulatory environment and raise concern with internal partners for further review and assess overall impacts. Provide suggestions toward solutions when applicable.
* Represent FCC Operations on market boards, panels, external bodies, seminars, conferences/courses. Requires the ability to speak in forums comfortably while upholding Fidelity branding guidelines and expectations amongst industry peers.
* Participate in project work relevant to the department and delegate responsibilities amongst the team to ensure adequate project team support.
* Ensures procedure documents are maintained, up to date and required controls are adhered to.
* Ensure supervisory oversight is in place to strengthen regulatory and risk controls to minimize exposure of the day-to-day work.
* Issues escalated and resolved in a timely manner following identified procedures.
* Daily and monthly balancing of control accounts. Any out of balances are addressed timely and escalated when necessary.
* Assess business units and self-identify high risk areas and mitigate the risk through updated process and/or procedures.
* Metrics & Data - Function and team performance:
** Develop and implement metrics, KPI’s and capacity modeling.
* Responsible for performance trends against scorecards/Service Level Opportunities (SLOs) for departments to ensure that goals are met; identify barriers/gaps and recommends a plan of action.
* Develop and follow up on annual departmental goals against the FCC corporate goals.
* Partner and collaborate with FCC’s clients, vendors, peer groups, and FCC employees:
* Collaborate with FCC partners and clients in a consultative manner to determine what is required and execute change.
* Liaise and maintain strong relationships with vendors associated to the departmental objectives and responsibilities.
* Engage vendors timely to raise production concerns, initiate review of requirements associated to project work impacting these partners, etc.
* Project work:
* Key participant/Subject matter expert (SME) on projects related to FCC…