Member Services Representative; MSR - Credit

Job Description

Salary:

Position:
Member Services Representative (Credit) Full Time

Reports to:

Vice President of Credit

Location:

Lending Services

Posting Date:
November 2025

Credit serves as the primary point of contact for Credit Union members or potential members applying for loans. This role is responsible for guiding members through the loan application process, reviewing applications for completeness, collecting required documentation, and ensuring a smooth transition to underwriting. The officer also plays a key role in establishing new memberships, opening accounts, and promoting loan products and services.

• Serve as the liaison between members and the credit underwriting team.
• Review loan applications for accuracy and completeness.
• Follow up with members to collect required documentation and provide updates on application status.
• Upload loan applications into the LOS Pro Lender.
• Assist new members with account opening and membership establishment.
• Promote and explain loan products and services to members, identifying opportunities to meet their financial needs.
• Maintain accurate records of member interactions and loan application progress.
• Ensure compliance with internal policies and regulatory requirements.
• Provide exceptional customer service and build strong member relationships.

• To monitor the department phone and email responding to member/potential members inquiries and escalating as appropriate.
• Data Entry to ensure loan details on the Banking System are up to date and accurate.
• Review and update existing loan records to support FSRAs Enhanced Data Collection initiative.
• Act in the absence of the Loan Administrator to input and post new loans.
• Any other duties that may be assigned within the scope of Member Services Representative - Credit.

• Good interpersonal and communication skills.
• Proficiency with numerical calculations.
• Accuracy and attention to detail.
• Honesty, integrity, and respect for members and co-workers.
• Cooperative values.

• College or university degree preferred.
• At least 2 years of financial services industry experience or equivalent (credit union experience preferred)
• Excellent customer service skills; communication skills (both verbal and written)
• Ability to multi-task and possess strong organizational skills.
• Attention to detail.
• Ability to use good judgement to effectively prioritize work.

• Office-based with regular interaction with members in person, by phone and electronically.

• Attention to detail in the loans area will have a moderate to high, positive or negative impact on the credit unions revenue, income, capital, and liquidity, and a high, positive or negative impact on the member experience. Therefore, this role carries some operational risk.

• The position reports to the Vice President of Credit, under the supervision of the Credit Specialist and dotted line reporting exists.

• In the Member Services Representative (Credit) may take instructions from the Credit Specialist operating within the established policy and procedural framework.

• The role has no direct reports.

Qualified applicants are invited to apply in writing and should include an updated copy of their resume. Please email your application / resume to the following email address:.

We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.