Senior Product Manager, Mortgage Servicing

Join nesto — proudly named Canadian Rocketship 2025*. A Deloitte Fast 50 company evolving alongside Canada’s top tech innovators and disrupting a 2.1 Trillion-dollar mortgage industry at light speed by building the mortgage ecosystem of the future.

BUILD lending technology with the best developers, AI engineers, and mortgage experts in the country. Work on a modern tech stack and a development framework designed to unlock your full potential and accelerate your career.

• Hypergrowth:
  Deloitte Fast 50 — 3 years in a row
• Tech community credibility:
  TechTO Canadian Rocketship 2025*
• Industry leadership: CLA Lending Company of the Year — 4 consecutive years
• Talent magnet: CMP Top Mortgage Employer 2025
• Trusted technology: powering major financial institutions across Canada
• An entrepreneurial culture built on trust, speed, uncomfortable ambition, being stronger together, and a relentless obsession with our clients.

Who are you

Builders. Problem-solvers. Curious minds. People who move fast, embrace innovation, and believe we’re stronger together.

If you trust your skills and want to build real technology that reshapes an entire industry, join us now.

About nesto and Nesto Cloud

nesto is Canada’s leading provider of mortgage technology and financing solutions, managing $73B+ CAD in residential and commercial mortgages, with 1,000+ team members across 12 offices nationwide. You will be working on Nesto Cloud, Canada’s most advanced cloud platform, delivering end-to-end technology solutions for lenders in the digital age.

What you’ll be doing

• Act as the primary servicing subject-matter expert for mortgage and consumer lending products, deeply understanding end-to-end servicing processes, regulatory requirements, and operational realities.
• Partner with Product Managers to translate servicing needs into clear product requirements, user stories, acceptance criteria, and use cases.
• Ensure the product vision, roadmap, and feature prioritization reflect real-world servicing requirements, operational efficiencies, and compliance considerations.
• Identify and assess the impact of new lending features, regulatory changes, and servicing workflows to help shape product direction and support strategic decisions.
• Work closely with engineering, design, QA, operations, and compliance to validate designs and proposed solutions, ensuring they align with servicing best practices and industry standards.
• Support the backlog refinement process by prioritizing servicing-related epics and stories, balancing customer experience, operational needs, and technical feasibility.
• Participate in release planning, UAT, and pre-launch readiness to ensure servicing use cases are fully supported, edge cases are addressed, and downstream impacts are understood.
• Conduct research on industry trends, evolving regulations, servicing technologies, and competitor approaches, bringing insights to guide product evolution.
• Create and maintain detailed documentation of servicing processes, scenarios, requirements, and system behaviors to support product teams and cross-functional stakeholders.
• Act as the go-to expert for servicing workflows, answering questions, supporting issue triage, and ensuring the product supports exceptional servicing experiences across all lending products.

• 5–7+ years of hands-on experience in mortgage servicing (bank, credit union, monoline lender, servicer, or processing/administration provider).
• Deep expertise across core servicing functions, including payment processing, mortgage accounting, escrow management (property taxes, fire insurance, renewals), interest calculations, discharge/payout processes, and arrears/default management.
• Strong knowledge of regulatory and compliance requirements related to mortgage and consumer lending (e.g., property tax rules, insurance coverage guidelines, NSF/arrears notices, provincial regulations, reporting obligations).
• Experience working with servicing platforms or LOS/LMS systems, with the ability to translate operational needs into functional system requirements.
• Demonstrated ability to collaborate effectively with product, engineering, design, operations, compliance, and QA teams.
• Comf…