Mgr, Training & Development-GCT

Job Description

Under the general direction of the Table Games Manager, the Table Games Training Manager is responsible for developing, implementing, and overseeing training programs to ensure that dealers and supervisors meet operational, regulatory, and guest service standards. The role supports onboarding, skills development, and performance improvement while promoting consistency, game protection, and compliance across all Table Games operations. The incumbent collaborates with operational leaders across the bundle and supports departments to maintain a highly skilled workforce.

• Manage the Table Games Training with integrity and professionalism
• Support the values and vision of Great Canadian Entertainment
• Strong leadership skills and communication skills
• Set expectations and continually develop a strong team
• Be professional in appearance and language
• Adapt to change
• Be flexible with the schedule as per training needs
• Follow up
• Work independently
• Well organized
• Basic computer skills, email etiquette

• Report and communicate to the Table Games Manager daily
• Report and communicate to the Regional Director of Table Games
• Create training schedules – New Hire, Minor Games, Major Games
• Interview, select and train for various table games roles
• Liaison with Human Resources, Scheduling, Security, and other departments as needed to recruit, train and onboard students proficiently.
• Schedule training to meet the goals of the Table Games department
• Create training schedule based on the number of new students and incoming professionals required to fill staffing requirements, new games being offered, and offer Major game training when required.
• Create course objectives, guidelines and tools to ensure consistency in training methods
• Assess courses and update regularly to ensure they are efficient and relevant
• Create and update gaming manuals while adhering to the Rules of Play
• Communicate with Table Games, Surveillance and Compliance with additions/changes
• Meet with Vendors to discuss and introduce new games
• Create Standard Operating Procedures
• Create a communication process to support clarity or changes in procedures
• Uniform inventory: receive, organize, track and distribute team members' uniforms
• Follow the annual budget
• Track and analyze discipline and Surveillance reports

• Post‑secondary education or a suitable combination of education and Table Games experience is an asset.
• Minimum 3 years of experience in a Table Games supervisory role or above.
• Expert knowledge of multiple games (Blackjack, Baccarat, Roulette, Poker variants, Craps)
• Deep understanding of game protection and procedures.
• Strong understanding of regulatory requirements.
• Basic computer skills – Excel, Word, PowerPoint, Outlook.
• Ability to successfully obtain a Gaming License

• Regular office environment, non‑traditional work hours may be required in certain circumstances, and some travel may be required.
• This position is required to be performed on‑site; remote or hybrid work arrangements are not available.

Who we are!

Great Canadian Entertainment. Great People. Great Investment. Great Canadian.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and…