Tour Guide; Scotiabank Arena

Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one. We’re more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, Scotia Club, and Platinum Club. Through MLSE Foundation and MLSE Launch Pad, we use the power of sport to help youth facing barriers reach their full potential.

Since 2009, we’ve invested more than $45 million into Ontario communities – and we’re just getting started. This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for.

As a MLSE Tour Guide, you will play a crucial role in providing informative, engaging, and memorable tours for our guests. You will lead visitors through various areas of the arena, sharing fascinating stories about the venue’s history, architecture, and the events that take place. This role also includes hosting and facilitating birthday party tours, creating fun, celebratory, and age-appropriate experiences for younger guests and their families.

Your goal is to enhance the visitor experience by delivering high-quality tours that highlight the unique features of the arena.

• Conduct venue tours:
  Lead engaging and informative tours of Scotiabank Arena, including back-of-house areas, luxury suites, dressing rooms, and other key locations, as well as specialized birthday party tours tailored to children and family groups.
• Host birthday party experiences: facilitate birthday party tours by creating an energetic, welcoming environment, guiding groups through the arena, assisting with celebrations, and ensuring a memorable experience for the guest of honour and attendees.
• Share knowledge: thoroughly review and study provided materials to acquire in-depth knowledge of the arena’s history, events, and notable moments, ensuring accurate and engaging storytelling during tours.
• Engage visitors: create a welcoming atmosphere for all guests, responding to questions and interacting with diverse groups of people, including children and families during birthday party tours.
• Maintain standards: ensure that all tours adhere to safety protocols and guidelines, and that the arena is kept clean and presentable for guests.
• Coordinate with team: work closely with other tour guides and staff to ensure smooth operations and coordination of tour schedules.
• Promote services: inform guests about additional services, merchandise and upcoming events.
• Adapt to feedback: adjust tours based on guest feedback and provide suggestions for improving the tour experience.

• Previous experience in a customer-facing role, ideally in a tour guide or hospitality position.
• Strong knowledge of Scotiabank Arena,…