Technical Representative

Join to apply for the  Technical Representative  role at  Cascades
Welcome to Cascades! At Cascades, we offer a flexible and connected work mode (telecommuting, flexible schedule) and a strong focus on employee wellness, including a medical assistance program, financial benefits (Profit Sharing Plan, Retirement Plan with company matching, Stock Options & annual flexible reimbursement program), and overall support for our people.
The Challenge  Reporting to the Technical Manager, the Technical Representative’s mission recoge off the best packaging solutions to customers and optimizes their properties and overall performance to help achieve company sales and revenue objectives.  This is achieved by supporting clients’ unique needs through innovative packaging product designs, automation and standardisation solutions, and cost‑saving opportunities tailored to their situation.
Must be available for travel

Sizing $%; 50% within Canada and the United States.
Responsibilities   Providing support and packaging optimisation services to customers.
Demonstrating ownership and follow‑through on commitments made to customers.
Facilitating issue resolution through on‑site and off‑site problem‑solving with customers.
Detailed Responsibilities   Collaborating with customers to improve existing packaging, material, and techniques, as well as necessary adjustments to equipment setup.
Maintaining client relationships and ensuring customer satisfaction.
Ensuring performance of new products for customers and providing necessary support to the sales team regarding technical needs.
Supporting customers in automation packaging.
Developing new packaging material and/or concepts as required.
Education  Post‑secondary education in Mechanical Engineering, Industrial Design Technology, or equivalent.
Experience  5+ years in a client боли filler engineering technology representative role or similar; experience in automation, mechatronics, and project management is a strong asset.
Technical Skills  ERP and CRM systems, Tappi & ISO standards knowledge, functional understanding of packaging machinery & equipment, and corrugated systems; experience with BHS OS (iCorr, CCC,ۇق, MCC), Escada Temperature Control Systems, Corrugation and Conversion Equipment Knowledge is a strong asset.
Skills  Proactive and self‑motivated with a strong client‑focused mindset, problem‑solving skills, innovative solution generation, excellent communication ability to explain difficult technical concepts, and a track record of meeting client needs. Exceptional rigor and attention to detail.
EEO Statement  Cascades believes in an inclusive organization that values diversity. All qualified candidates will be considered for this position in a fair manner.
Seniority Level  Mid‑Senior level

Employment Type

Full‑time
Job Function  Sales and Business Development
Industry  Packaging and Containers Manufacturing

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