Escalation Engineer

Mongo

DB Technical Services’ Escalation Engineers are at the forefront of problem solving with key customers on our most visible and escalated issues. They combine deep product knowledge and expertise across multiple domains, polished technical communications, and exceptional account leadership to rapidly develop customer confidence and positive outcomes, through clear presentation of complex technical details, authoritative guidance and recommendations, and timely, effective solutions.

Our engineers combine their Mongo

DB expertise with passion, initiative, collaboration and a great sense of humor to achieve exceptional results for our customers.

This role can be based out of our Toronto office or remotely in Canada.

This role specifically follows a weekend support model (Wednesday-Sunday, Saturday-Wednesday, or Friday-Tuesday, with the next two days as the week-off) and requires adherence to East Coast Hours (9am to 5pm EST). If you're passionate about being an Escalation Engineer working with our largest enterprise customers and are open to flexible, weekend-oriented scheduling, we encourage you to apply.

Cool things you’ll do

Mongo

DB is on a mission to continue changing the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help our customers succeed with Mongo

DB. You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on the best way to run Mongo

DB at scale, whatever that scale may be. As an advocate for customers' needs, you will collaborate with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. Additionally, you will also mentor and ramp new team members, and take initiatives in building knowledge of new product lines within the Mongo

DB ecosystem.

What you need

You should have 7+ years of relevant experience. We consider all candidates, with an eye for those who are self-taught, insatiably curious, and multi-faceted.

It’s crucial for every candidate that they can check off all of these boxes:

Bonus Points