Sr Field Service Technician; Ontario

Overview

We are currently seeking a Senior Field Service Technician to be part of our fast‑paced and quality‑focused team. The candidate for this position will need to be based out of Ontario, Canada.

• A Sr. Field Service Technician (Sr. FST) with Rapiscan has the primary responsibility of ensuring the users of Rapiscan’s equipment are satisfied with its performance.
• Senior field level position requiring enhanced troubleshooting and diagnostic skills, ability to think independently and operate with minimal instruction.
• Assist FSE I, FSE II & Senior FSE’s with troubleshooting and diagnostic skills, and make recommendations to management regarding system performance, enhancements and general health and safety.
• Provide additional reporting of system status, including Uptime Availability, Mean Time to Repair, and review logistics plans for forward‑stocked parts to meet Service Level Agreement requirements.
• 70‑80% of the time spent providing field repair and maintenance; 20‑30% supporting other FSEs, working with clients, and supporting sales and marketing activities.
• Resolve complex client issues through technical expertise and superior client handling skills. Tasks include emergency service, contract service, new product support, maintenance, customer training, and sales support.
• Train and assist other FSE I’s, FSE II’s & SFSE’s, and provide corrective action recommendations to technical support, manufacturing and engineering.
• Perform maintenance, repair, installation and diagnosis of mobile x‑ray units to component level at customer sites.
• Provide problem resolution, troubleshooting and installation; act as liaison between customer and company; provide customer training and complete paperwork such as service reports, radiation surveys, parts requisitions and expense reports.
• Uphold company’s core values of Integrity, Innovation, Accountability, and Teamwork; demonstrate behavior consistent with Code of Ethics.
• Report quality problems or defects to manager or senior management to implement corrective action and avoid recurrence.

• Associate’s degree or above in Electronics or another technical related field highly desired.
• High School Diploma required.
• 6+ years of experience in related field preferred.
• Ability to interpret technical drawings, blueprints and schematics; solid customer service skills needed.
• Ability to communicate clearly (written and spoken) in English and French (mandatory).
• Knowledge of X‑ray imaging security systems a plus.
• Physical: ability to lift/push up to 50 lbs frequently; 50+ lbs with assistance occasionally.
• Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to apply common sense to carry out instructions provided in written, oral or diagram form.
• Work environment includes moving mechanical parts and low levels of radiation below permissible limits.

OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency.

Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

Mid‑Senior level

Full‑time

Engineering and Information Technology

Industry: Security and Investigations