Front-Line & Program Officer; TERM

Date Posted: 02/25/2026
Req : 47067
Faculty/Division: Woodsworth College
Department: Woodsworth College
Campus: St. George (Downtown Toronto)
Position Number:
Existing Vacancy: Yes

Description:

About us:

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences, and social sciences across 29 departments, seven colleges, and 46 interdisciplinary centres, institutes, and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflects the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

Founded in 1974, Woodsworth College has become a thriving community of more than 5,500 students. We celebrate excellence in a collegial setting and commit to promoting accessibility and equity. Our mission is to provide the best educational experience for a diverse student body, which includes a large number of part-time and non-traditional students. In addition to being a locus of student life, we sponsor a variety of academic programs.


Your opportunity:

Under the general supervision of the Director, Professional and International Programs, the incumbent responds to a broad range of inquiries from students, staff and the general public at the front counter, on email and on the phone.

The incumbent supports the administration of the Summer Abroad Program and the Teaching in Higher Education (THE
500) course. The incumbent facilitates the application cycles for these students, ensures completeness of applications, prepares applications for admission review by the program coordinators, maintains accurate databases, generates statistical reports based on registration, and assists in the registration of Summer Abroad students. The incumbent updates content for the Summer Abroad websites and the program brochures and effectively disseminates this information to instructors, potential applicants, and registered students.

The incumbent provides general information about all programs offered through the Professional and International Programs office, including application and registration details, and delivers a high level of customer service to all program inquiries submitted by phone, mail, email, and in person. The incumbent provides administrative support to facilitate operational processes, including setup/logistics at program events and fairs, preparing paperwork for processing payments on HRIS and FIS, scheduling meetings, preparing documents, and processing letter requests.


Your responsibilities will include:

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Providing detailed information on registration procedures
• Keeping well-informed on University programs, policies and procedures
• Troubleshooting and resolving routine issues
• Providing basic support and general referrals to individuals in distress
• Coordinating meeting schedules, agendas, materials, action and follow-up items
• Disseminating program materials to prospective students and applicants
• Providing routine information on programs and events

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum two (2) years of recent and related experience providing administrative and operations support at a post secondary insitution.
• Experience in administering international education and/or language programs in a post-secondary educational institution, preferably in a university setting.
• Experience providing excellent customer service and information regarding programs and courses to students and prospective students
• Experience working with ROSI and databases
• Experience reviewing documents/applications and checking for completeness.
• Experience planning information and orientation sessions for large groups.
• Experien…