Student Rights and Responsibilities Officer

Student Liaison Officer, OSRR

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At Yorkville University and Toronto Film School, we believe education is more than the pursuit of knowledge – it is a catalyst for transformation. Our mission, grounded in democratizing education, is to create access for learners from every background and empower them to achieve their aspirations and advance their careers.

We are committed to delivering rigorous, flexible programs that are both personally fulfilling and professionally rewarding, while contributing to the betterment of society. Since 2004, Yorkville has been among Canada’s few private, for‑profit, fully accredited degree‑granting universities, with campuses in Ontario, British Columbia, and New Brunswick.

Reporting to the Manager, Office of Student Rights and Responsibilities (OSRR), we are looking for a Student Liaison Officer who is passionate about supporting students and fostering a fair, inclusive, and respectful campus community. In this role, you will help students understand their rights and responsibilities while providing guidance on complex conduct‑related issues, policies, and community standards. You will act as a key connector, receiving and reviewing concerns, conducting fact‑finding, facilitating early‑resolution processes, and linking students to appropriate supports.

Beyond individual cases, you will contribute to educational programming, maintain accurate records, and prepare reports that inform decision‑making and enhance student experiences. This is a pivotal role in ensuring students feel supported, understood, and empowered, while helping build a safe and equitable learning environment for the entire university community.

This role is a new addition to the team that is a 12‑month full‑time contract role, with the possibility of becoming permanent, currently a hybrid model (at least 4 days on‑campus), working both on‑site at our Toronto location (Steeles Campus and Downtown campus) and remotely.

• Student Support & Information Services. You will be the primary point of contact for students seeking information, advice, or support regarding rights, responsibilities, policies, and procedures. You will provide clear, trauma‑informed, and culturally sensitive guidance to complainants, respondents, and witnesses. You will refer students to appropriate campus and community resources (e.g., counselling, accessibility services, equity offices, student advocacy).
• Education and outreach. You will assist in developing educational materials and maintaining communications. You will support and deliver workshops, webinars, orientations, and educational initiatives related to student conduct, conflict resolution, academic integrity, and community standards.
• Industry engagement. You will provide leadership and consult with industry partners and influencers to understand workplace competencies, emerging needs, and opportunities for program innovation. You will represent the university with external stakeholders, including regulators, accrediting bodies, employers, strategic partners, and sector organizations.
• Case management. You will receive and assess student concerns, appeals, and complaints in accordance with university policy and procedural fairness standards. You will share knowledge to ensure clarity and understanding of applicable processes, timelines, and potential outcomes to all parties. You will facilitate informal or early‑resolution processes when appropriate and when all parties voluntarily agree.
• Investigation support. You will receive formal complaints and allegations under the Student Code of Conduct, Sexual Violence Policy, Human Rights/DEI policies, Harassment and Discrimination policy, or other related frameworks. You will conduct preliminary fact‑finding and risk assessment, including gathering relevant documents, interviewing involved parties, identifying applicable policies, and preparing clear, objective case reports. You will compile evidence and case materials to support decision‑makers (e.g.,…