Learning and Development Instructional Designer

Please Note:
If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Referred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location: 500 Lake Shore Boulevard West, Toronto, Ontario, M5V 2V9

When you hire great people, great things can happen. PC Financial offers unprecedented value to Canadians through payment products. We re a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

Overview

The Instructional Designer is primarily responsible for developing and engaging learning solutions to meet project-specific and organizational needs, with a strong emphasis on leveraging AI tools and methodologies. These solutions incorporate adult learning best practices and maximize transfer and retention of learning while exploring innovative AI-driven approaches to personalize and enhance the learning experience.

The Instructional Designer collaborates with other IDs and the Manager, Learning & Development to identify learning gaps and needs, then design and build interactive learning solutions using appropriate development tools to meet milestones and project requirements. They also maintain learning materials to ensure content remains current, relevant, and effective.

This position requires working with internal and external SMEs to ensure content accuracy, implementing feedback from reviewers, and ensuring that content in our Learning Management System is deployed properly. Instructional Designers may also facilitate train-the-trainer sessions as necessary.

A key aspect of this role is exploring and implementing AI-driven solutions for:

• Personalized Learning Paths:
  Utilizing AI to tailor learning content and experiences to individual learner needs and preferences
• Content Curation and Generation:
  Leveraging AI to automate the selection and generation of learning content
• Performance Support:
  Developing AI-powered tools to provide on-demand support to learners in their workflow
• Learning Analytics:
  Using AI to analyze learning data and identify areas for improvement

Responsibilities

• Designing and developing engaging training materials that conform to best practices in adult learning, with a focus on incorporating AI-driven elements.
• Updating existing training materials based on learner and SME feedback to conform to new and changing business needs
• Working with operational and functional subject matter experts, reviewers, and other stakeholders
• Curating learning materials in an LMS, maintain reinforcement content, and collect data on training effectiveness
• LMS administration
• Facilitating train-the-trainer sessions and participating in pilot training sessions when necessary

What You Bring

• Previous experience as an Instructional Designer (Minimum 3 years preferred)
• Analytical skills to identify learner needs and learning gaps and to develop appropriate learning solutions
• Excellent verbal and written communication skills
• In-depth knowledge of adult learning theory and instructional design models
• Experience building engaging solutions for virtual, in-person, and blended learning
• Experience building storyboards, videos, job aids, and other supporting materials
• Experience with industry-standard eLearning and video authoring tools (Articulate 360 and Vyond experience is preferred)
• Experience with Learning Management Systems (Axonify preferred)
• Demonstrated experience with AI tools and techniques for instructional design (e.g., AI-powered content creation, personalized learning platforms, learning analytics)

Come and join a winning team who demonstrates…