Student Rights and Responsibilities Officer

Who we need  Reporting to the Manager, Office of Student Rights and Responsibilities (OSRR), we are looking for a Student Rights and Responsibilities Officer who is passionate about supporting students and fostering a fair, inclusive, and respectful campus community. In this role, you will help students understand their rights and responsibilities while providing guidance on complex conduct-related issues, policies, and community standards.

You will act as a key connector, receiving and reviewing concerns, conducting fact-finding, facilitating early-resolution processes, and linking students to appropriate supports.
Beyond individual cases, you will contribute to educational programming, maintain accurate records, and prepare reports that inform decision-making and enhance student experiences. This is a pivotal role in ensuring students feel supported, understood, and empowered, while helping build a safe and equitable learning environment for the entire university community.
This role is a new addition to the team that is a 12-month full-time contract role, with the possibility of becoming permanent, currently a hybrid model (at least 4 days on-campus), working both on-site at our Toronto location (Steeles Campus and Downtown campus) and remotely.
What’s in it for you   Meaningful impact.  You want to make a difference as a trusted resource to students. As the first person they speak to when they feel confused, overwhelmed, or unsure of their options, you will offer clarity, empathy, and steady guidance, reducing fear and uncertainty. You will help students navigate challenges and connect with the right resources. By ensuring they feel supported and understood, your work directly contributes to a positive and fair student experience.
Shape a stronger campus community.  You want to spearhead education and outreach initiatives to raise awareness of student rights, responsibilities, and community standards. Your contributions will support a campus culture that values clarity, fairness, and proactive problem-solving. Your impact will extend well beyond individual cases, as you play a meaningful role in strengthening trust in institutional processes and helping the community navigate issues of conflict, integrity, equity, and accountability in thoughtful and constructive ways.
Build valuable skills and professional experience.  The scope of this role will allow you to work across student experience, policy application, conflict resolution, and education. You will build confidence navigating sensitive conversations and develop sound judgment grounded in fairness and compassion. You will strengthen your skills in guidance, coordination, and stakeholder engagement while gaining experience that is widely applicable across education and student services.
How you will make an impact    Student Support & Information Services.  You will be the primary point of contact for students seeking information, advice, or support regarding rights, responsibilities, policies, and procedures. You will provide clear, trauma-informed, and culturally sensitive guidance to complainants, respondents, and witnesses. You will refer students to appropriate campus and community resources (e.g., counselling, accessibility services, equity offices, student advocacy).
Education and outreach.  You will assist in developing educational materials and maintaining communications. You will support and deliver workshops, webinars, orientations, and educational initiatives related to student conduct, conflict resolution, academic integrity, and community standards.
Industry engagement.  You will provide leadership and consult with industry partners and influencers to understand workplace competencies, emerging needs, and opportunities for program innovation. You will represent the university with external stakeholders, including regulators, accrediting bodies, employers, strategic partners, and sector organizations.
Case management.  You will receive and assess student concerns, appeals, and complaints in accordance with university policy and procedural fairness standards. You will share knowledge to ensure clarity and understanding of applicable processes, timelines, and potential outcomes to all parties. You will facilitate informal or early-resolution processes when appropriate and when all parties voluntarily agree.
Investigation support.  You will receive formal complaints and allegations under the Student Code of Conduct, Sexual Violence Policy, Human Rights/DEI policies, Harassment and Discrimination policy, or other related frameworks. You will conduct preliminary fact-finding and risk assessment, including gathering relevant documents, interviewing involved parties, identifying applicable policies, and preparing clear, objective case reports. You will compile evidence and case materials to support decision-makers (e.g., the Manager, Student Rights and Responsibilities, and the Student Conduct Committee).

You will maintain accurate, timely, and…