Account Coordinator - Ontario

## Account Coordinator - Ontario

Toronto

US Team /Account Management /Remote
** Salary:** $58,000 OTE
** Type:
** Full-time
** About Zen Educate:
** Zen Educate is a technology company transforming how schools access temporary educators. Our mission is to revolutionize education recruitment. Schools spend over $9bn annually on temporary staff, with more than $2bn lost to fees that could otherwise go directly to education. Our platform helps schools save money while empowering educators to earn more.

We are committed to ensuring every student has access to exceptional education. We go above and beyond to recruit, onboard, match, and coach educators who genuinely care about their students. Every day, we wake up with one mission: to care more, for our schools, our educators, and the system.

Joining Zen means being part of a high-growth, collaborative tech startup with limitless career growth opportunities for those who are entrepreneurial, resourceful, and ready to dive in. We invest in your personal and professional development, offering the chance to gain skills that will open doors throughout your career.

We recently closed our Series B funding of $37M, the largest European EdTech round this year, positioning us for rapid expansion in the UK and US markets.
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* About the Role:

** As an Account Coordinator on our US School Success team, you will play a pivotal role in ensuring uninterrupted student learning and exceptional service for schools and educators. You will manage urgent morning-of requests, support educator placements, and proactively identify opportunities to grow Zen’s presence in schools.

A key part of this role is relationship-building across the board, with school partners, newly onboarded and active educators, and internal teams. You will guide educators through their onboarding journey, ensuring they meet key milestones, feel supported, and are set up for long-term success while working with Zen.

This is a fast-paced, high-volume role that requires strategic thinking, proactive problem-solving, and strong interpersonal skills.
** What You'll Be Doing:
**** Morning Requests & Absence Management**- Serve as the primary contact for urgent morning-of requests and educator absences.

- Manage the end-to-end process from initial notification to confirmed placement.

- Build and maintain relationships with school staff and educators to ensure smooth and timely coverage.
** Relationship Building & Opportunity Identification**- Develop strong, trust-based relationships with schools, educators (including newly onboarded ones), and internal teams.

- Identify opportunities to secure additional coverage days and enhance school partnerships.
** Educator Support & Activation**- Guide newly onboarded educators through their educator journey, ensuring key milestones are met.

- Provide ongoing coaching and support to help educators feel confident and successful in their roles.

- Collect feedback, troubleshoot issues, and optimize engagement and retention.

- Maintain strong relationships with active educators to promote repeat placements.
** Account Manager Handoff & Internal Collaboration**- Provide daily updates to Account Managers on follow-up items and accomplishments.

- Collaborate with internal teams to ensure seamless handoffs and effective implementation of solutions.
** School Partner Support & Growth**- Provide responsive support for all school stakeholders.

Contribute to growth efforts by supporting the creation of paraprofessional and teacher roles.

- Assist in upselling Zen products and services where appropriate.

Share insights from schools and educators with the Product team to drive platform improvements.
** How You'll Succeed (Our Team Principles in Action):**- Own Every Outcome:
Take responsibility for coverage from start to finish, ensuring no detail is missed.

- Move Fast, Think Smart:
Act with urgency while making thoughtful, strategic decisions.

- Communicate to Build Trust:
Keep schools, educators, and internal teams informed and aligned.

- Deliver with Quality and Care:
Ensure notes, role descriptions, and handoffs are accurate and thorough.

- Empower Educators and Schools:
Guide new educators, reduce manual work, and strengthen Zen’s scalability.
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* What We're Looking For:

**- Must be able to think quickly on your feet with minimal direction to make decisions.

- Ability to identify gaps in our current platform and provide actionable feedback to the Product team.

- Comfortable analyzing data and reporting to become a territory expert, offering insights, facts, and ideas for growth.

- Experience working on strategic projects that enhance DS team processes and growth.

- Strong relationship-building skills with schools, educators (including newly onboarded), and internal teams.

- A coachable, resilient self-starter who thrives on feedback and enjoys solving challenges creatively.

- Positive, empathetic, and customer-focused, with a genuine passion for education and social impact.

- Experience in sales, partnerships, account…