Student Support Officer

Bayswater Education is a vibrant network of global educational centres dedicated for over 75 years to educating and inspiring people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad – whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what’s out there.

We think of them as global spirits, like ourselves.

• Serve as a primary point of contact for non-academic student concerns, offering guidance, support, and appropriate referrals.
• Monitor student wellbeing, identifying and escalating concerns to the Student Services Manager promptly.
• Provide close supervision and support for underage students, ensuring safety, compliance, and duty of care.
• Contribute to the planning and delivery of student onboarding (First Day), orientation, graduation, and other events that foster student engagement.
• Maintain up-to-date student welfare records in alignment with internal policies and external compliance requirements (ISP, MCU, Languages Canada).
• Promote and enforce the school’s English-only policy to encourage immersive language learning.
• Assist students in emergencies by sharing responsibility for the emergency phone on a rotating basis.

• Coordinate accommodation placements for students, ensuring accuracy and alignment with individual needs and preferences.
• Maintain host family records, contracts, and compliance documentation; support host recruitment and inspection processes as needed.
• Manage student satisfaction regarding accommodation, resolving concerns professionally and proactively.
• Oversee airport transfer and meet-and-greet bookings in accordance with service standards.
• Support external sales and admissions teams by responding to accommodation inquiries and providing updated availability and service details.
• Promote homestay and residence offerings to contribute to overall service improvement.

• Develop and implement a diverse and engaging calendar of student activities that aligns with Bayswater's social program requirements.
• Conduct market and seasonal research to ensure activities align with student interests and local opportunities.
• Promote participation through effective communication, both online and on campus.
• Coordinate logistics and budgets for activities in collaboration with the Student Services Manager.
• Capture and share photos/videos on social media platforms to enhance the student experience and increase visibility.
• Liaise with external tour and event providers to maintain quality partnerships and services.

• Design and deliver workshops on resume writing, cover letter preparation, interview skills, and job readiness.
• Provide individualized career coaching to students, including goal setting, skill assessments, and professionalism training.
• Identify and match students with suitable work placement opportunities based on their skills, goals, and eligibility.
• Build and maintain employer relationships to support placement outcomes and create opportunities for collaboration.
• Gather feedback from employers and students, developing success stories and testimonials.
• Maintain accurate records of placements, workshop attendance, and employer contacts; provide regular reports to the management team.

• Deliver high-quality front desk and reception services, greeting and assisting walk-ins, agents, guests, and trial students.
• Support the processing of local bookings in alignment with admissions procedures and compliance guidelines.
• Assist with pre-arrival and post-arrival administration, ensuring a smooth transition for incoming students.
• Provide general administrative and facility-related support, including room setup and event preparation as required.

• Legally eligible to work in Canada.
• Post-secondary diploma or degree preferred.
• Minimum 1 year of experience in student services, hospitality, customer service, or a related…