Product Designer, Tax Credits Denver, CO;San Francisco, CA;, NY;Los Angeles, CA;S

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k) s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve.

Learn more about our Total Rewards philosophy.

Product Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We’re a cross-functional bunch focused on Design, Research, Writing, Ops and Front-end Development who are always looking for opportunities to build understanding and empathy for the people who use Gusto. We don’t care a whole lot about swim lanes and we work closely with our partners in Product, Engineering, Data, and Marketing to design, build and ship experiences that make a difference.

We are passionate advocates for thoughtful, crafted, and inclusive experiences and we believe great design can make hard things possible, even delightful. Read more about Design at Gusto.

At Gusto, we're dedicated to simplifying the complex world of business operations. As a powerful People Platform, we offer a comprehensive suite of essential products including payroll, benefits, time tracking and more, all designed to streamline processes and empower businesses to thrive. Our commitment to world-class customer experience sets us apart.

Our Tax Credits team at Gusto is bringing to life an 'emerging market' product for our customers. We aim to help guide them through intricate tax credit regulations, unlock financial opportunities and extend the runway for their businesses. The Tax Credits team has ambitious goals to drastically simplify and demystify the complex world of tax credits in order to drive significant customer value and revenue for our business.

As a Staff Product Designer for Tax Credits, you’ll help scale and evolve a product that’s in its early days. Each year, small businesses leave millions of dollars in tax credits unclaimed because the process is confusing, compliance-heavy, and stressful. At Gusto, we see a huge opportunity to change that. You’ll be responsible for designing beautiful, intuitive end-to-end experiences that simplify this journey—turning government red tape into something approachable, user-friendly, and stress-free.

This work is high-visibility and high-impact, balancing technical, compliance, and service challenges in a space where design can truly unlock customer and business value. If you enjoy turning complex problems into elegant, empowering solutions, we’d love to hear from you.

• Partner with cross-functional partners to define a long-term UX vision for Tax Credits and how it ladders into Gusto’s broader strategy.
• Shape product strategy, roadmap, team OKRs, and project priorities through a design lens.
• Deepen our understanding of customers’ tax credit needs through research, data, and hands‑on discovery.
• Design and ship both new and iterative experiences that consistently deliver value and raise the craft bar.
• Contribute to Gusto’s design community by sharing your skills, perspective, and mentorship.
• Champion our design system and platform standards, evolving them through your product work.

• 8+ years of Product Design experience, with a track record of leading design direction across teams and product areas.
• You are experienced in designing simple, intuitive solutions in complex or technical domains—ideally in fintech, platforms, or services.
• You partner closely with PM and Eng to shape both roadmaps and system-level decisions, ultimately ensuring better outcomes.
• You have a high bar for craft, and stay hands‑on to ensure thoughtful, high-impact solutions reach customers.
• You think holistically, designing cohesive customer journeys that span digital products and human support touchpoints.
• You thrive in ambiguity, lead through action, and are motivated by…