Corporate Traveller - Customer Success Consultant - Bilingual; French​/English

Corporate Traveller - Customer Success Consultant - Bilingual (French / English) - Toronto, Canada

Job no: 530119 - C

Brand: Corporate Traveller

Work type: Full time

Location: Ontario

Categories: Sales and Customer Service

Corporate Traveller is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end‑to‑end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision‑makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family.

For decades, we’ve been helping go‑getter businesses grow through travel.

Corporate Traveller has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award‑winning, forward‑thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.

To learn more about Corporate Traveller please

As a Customer Success Consultant, you will be delivering a new layer of support by providing all of our previously unmanaged clients with access to Customer Success. The CSC member will drive adoption, growth, and retention by conducting travel program reviews, troubleshooting issues, providing additional training & support, and answering general inquiries as needed. The CSCs on this team will need to be part coach, project manager, consultant, tech‑savvy and product expert.

You will be continually focused on helping our customers improve their travel program and meet their goals as a business. We believe that by helping our customers achieve their goals we will organically earn customer loyalty and drive year‑over‑year retention. Success is measured by meeting & exceeding established KPIs.

• Ensure all client requests assigned are responded to within a reasonable time frame. (No longer than 24 hours)
• Provide an added level of support & value to all of our customers through a long‑term data driven engagement strategy.
• Proactively request annual reviews and conduct Service Calls with clients.
• Customize meetings around topics most important and pertinent to the client.
• Collaborate across the business (sales, finance, operations, etc.) to proactively solve client pain points & issues.
• Continuously gather customer feedback throughout the lifetime of our partnership to ensure client’s long‑term goals are met.
• Generate referrals & success stories that can be leveraged by other departments (Sales, Operations, Marketing).
• Initial setup of new clients, ensuring seamless transition from Onboarding team to long term partnership.
• Support our internal clients in Operations by providing assistance as needed.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

• Previous experience in Operations or Customer Success
• Travel Industry knowledge
• Bilingual - French and English proficiency
• Previous experience in a customer facing role - B2B environment preferred
• Efficient with Technology – Salesforce experience an asset

• Have fun:
  At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition:
  Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
• Use your smarts:
  Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel:
  We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections:
  We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion:
  Commitment to diversity, equity, and inclusion through initiatives such as Diversity Day,…