Customer Service Representative, Scotia iTRADE
Job in
Toronto, Ontario, M5A, Canada
Listing for:
Scotiabank
Full Time
position
Listed on 2026-03-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Position: Customer Service Representative, Scotia iTRADE ON
Requisition
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
As a Customer Service Representative, you are the primary point of contact for our clients. As an ambassador for Scotia iTRADE, you will assist our clients with inquiries around new accounts, transfers, trading, and products and services, and be a proactive promoter of iTRADE’s client-focused culture by providing exceptional customer service.
Is this the right role for you? In this role you will:
Assist with client inquiries while delivering memorable serviceUse discretion and problem solving to own the client experienceProvide personalized solutions by recognizing value add solutionsFacilitate a culture of passion, accountability, and collaboration by being an active member of your teamDo you have the requirements to succeed in this role? We'd love to work with you if you have:
A broad knowledge of investment products and procedures relating to securities settlementThe ability to work in a fast-paced environment with volumes dictated by market trends, client demands, and seasonal peaksStrong written and verbal communication skillsThe ability to utilize time-management and prioritization skillsA positive attitude and excitement regarding learning new tasks and skills in order to keep up with changing environments/dutiesWhile not essential, it would be an asset if you have:
Fluency in English, Mandarin and/or CantoneseCompleted the Canadian Securities (CSC) and Conduct and Practices Handbook (CPH)Completed a post-secondary education in Commerce/Business, or Financial PlanningPrior work experience in a brokerage or Contact CentreKnowledge of the Financial Services IndustryWhat's in it for you?
Competitive pay, the opportunity to gain valuable industry knowledge and experienceThe opportunity to advance your career through other roles within Wealth Management and ScotiabankA workplace culture built around inclusion, diversity, and potentialThe opportunity to participate in a customized and comprehensive training programWork Hours:
The Scotia iTRADE Contact Centre is open 8am-8pm Monday to Friday. Due to the nature of a contact centre environment, flexibility to work evening shifts is required.
Why Scotia iTRADE?
Scotia iTRADE is a top Canadian brokerage committed to helping investors achieve their goals through exceptional service, unique educational tools and resources, and a personalized digital experience. Joining our Contact Centre means working in a fast-paced and rewarding environment, supporting our clients through inbound and outbound calls. Our focus on training and professional development will support you as you build your career with Scotiabank.
Scotiabank is committed to providing an inclusive, diverse, and accepting environment for all employees. Diverse backgrounds and experiences are what make us better as a whole. If you need specific accommodations during the hiring process let us know and we will work with you.
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