Customer Success Manager

At Sky Prep, we believe that learning should be simple, efficient, and effective. That’s why we’ve built the “LMS without the mess.” We empower organizations to streamline training and development, equipping their teams to achieve their full potential. Join us in transforming the learning experience for businesses, educators, and institutions around the globe.

We’re looking for a passionate and proactive Customer Success Manager to join our growing team. In this role, you’ll be the key point of contact for Sky Prep’s clients, ensuring they unlock the full potential of our user-friendly LMS. From onboarding to ongoing support, you’ll provide world-class service and be a vital part of their success journey.

• Client Onboarding
  :
  Welcome new clients and lead them through the seamless implementation of Sky Prep’s LMS, setting them up for success.
• Customer Training
  :
  Deliver engaging, tailored training sessions to ensure users are confident and comfortable with the platform.
• Relationship Building
  :
  Develop strong, lasting relationships with customers by understanding their needs and goals.
• Proactive Support
  :
  Act as a problem solver, addressing customer inquiries and troubleshooting issues with efficiency and empathy.
• Advocacy
  :
  Share customer feedback with internal teams to help refine and improve Sky Prep’s platform.
• Retention and Growth
  :
  Collaborate with clients to identify opportunities for them to grow within Sky Prep’s ecosystem and ensure high retention rates.

• 3+ years of experience in customer success, account management, or related roles (preferably in SaaS or EdTech) for enterprise companies.
• Strong understanding of learning management systems or e-learning tools.
• Excellent communication, presentation, and interpersonal skills.
• A customer-centric mindset with a passion for solving problems.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Familiarity with CRM tools (e.g., Hub Spot, Salesforce) and customer success platforms (e.g., Vitally) is a plus.
• Bonus:
  Background in HR, L&D, or training.

• Flexible work environment
• Generous PTO and paid holidays.
• Professional growth opportunities in a dynamic, fast-growing company.
• A supportive and innovative team culture.