Credit and Collections Representative

About the job Credit and Collections Representative

We are seeking a collections representative who is ready to dive into a fast-paced role focused on asset protection, delinquent account management, and relationship-building with our customers. As a key player on our team, you’ll have the opportunity to connect with customers across phone, chat, email, and text messaging—providing them with clear, compassionate, and effective communication.

Key Responsibilities:

• Protect and recover assets by handling collections on delinquent accounts.
• Prevent losses and control delinquent balances effectively.
• Maintain consistent, professional communication with customers through various channels (phone, chat, email, and text).
• Show initiative to continually learn, grow, and enhance your skills.
• Effectively prioritize and shift focus between tasks as needed, ensuring proper attention to each responsibility without compromising quality.

What We’re Looking For in You:

• Minimum 3-5 years of experience in collections.
• Strong written and verbal communication skills that create positive, productive customer experiences.
• Ability to set priorities, meet deadlines and remain focused on desired results.
• Resilience and determination to achieve results, even when faced with challenges.
• A team-oriented mindset that thrives in a high-energy environment.
• Has a strong work ethic, is dependable, and is always eager to learn.
• Basic math and computer skills, with the ability to type 30+ words per minute.
• High school diploma or equivalent experience.