Customer Success Manager

About Partner Stack

At Partner Stack, we're passionate about software and the partnership space — and we're not afraid to shake things up!

Our mission is to change how the world sells software by creating partnerships that unlock growth. We're an ecosystem platform with the world's largest B2B partnerships network, with over 500+ companies using Partner Stack to generate and sustain revenue.

Transforming the industry requires the right people. We'd love to meet you if you're interested in making partnerships and ecosystems a game‑changer in the software industry! We're a high‑impact and cross‑team collaboration culture, empowering our teams to achieve success together.

Ready to be a part of our team? Apply now.

Customer Success Managers (CSMs) own the outcome of customer success for a book of business/set of accounts. They form a direct relationship and partnership with customers, uncovering and creating a shared vision of what success means to a given customer. They then provide timely value propositions and actions to deliver on that value. CSMs build strategies for their accounts to retain and grow them while contributing to company profits.

They develop a vision and a strategy for each of their accounts to provide customers with a voice and guidance to facilitate the achievement of the customer's business objectives, partnership creation and revenue generation.

Customer Success Managers have a unique opportunity to influence Partner Stack's customer base and can be a promoter for Partner Stack as well as an advocate for customer needs or gaps in experience. CSMs are essential to a company's financial growth as they are responsible for growing and transforming customer relationships.

• Manage the success of your assigned accounts, ensuring customers get fast time to value and realize value in outcomes including optimized and expanded programs, revenue generation and clear return on investment.
• Develop strategies for customer growth and retention.
• Educate and advocate for how Partner Stack can solve their needs.
• Establish regular connection and communication – weekly/bi‑weekly check‑ins with key stakeholders, and quarterly business reviews with executive leadership focused on revenue generation and customer objectives for using Partner Stack.
• Review customer feedback and prioritize feature requests.
• Analyze data and metrics around customer engagement and growth.
• Ensure onboarding of new customers leads to success and active programs.
• Drive renewals and expansion.
• Foster relationship between customers and the Partner Stack support team for technical issues, minor product problems or requests, training, and basic business questions.

• 3+ years experience in partnerships, customer success, customer experience or related roles.
• Understands SaaS business and has an interest in keeping up with the industry.
• Enjoys building relationships and cultivating positive client experiences.
• Focuses on new and effective ways to provide value to the client.
• Approaches problems with a creative mindset and is solution oriented.
• Thrives in a fast paced environment and is able to learn on the job.

Range: $70,000-$95,000 CAD

We are open to applications from candidates whose salary expectations fall outside of the stated range, provided the role aligns with your career goals and experience. We will further discuss compensation expectations if you are invited for a first‑round interview.

Number of Vacancies: 1

Partner Stack is a fast‑growing startup revolutionizing how SaaS companies go to market and scale revenue with partnerships. Beyond challenging the status quo and innovating great products, we aim to build a kickass company.

We set every team member up for success so they can feel energized about their work, be passionate about excellence, and have room to learn every day. That means you can experiment with creative tactics, have the freedom to fail and bounce back stronger—and make a career of a lifetime.

• A digital‑first environment, so you can do your best work anywhere in Canada
  • A Mac Book…