FCM – Corporate Travel Consultant; Bilingual: French​/English

Corporate Travel Consultant (Bilingual: French/English)

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries with global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

Bilingual French/English is required, due to the nature of the role, which involves dealing with both English and French clients and suppliers.

This role will have you arranging domestic and complex international travel for busy executives, including air, car, hotel and ground transportation. Before starting your role, you will participate in three weeks of paid training. The program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel consultants handle the air, car, rail and ground transportation bookings as well as ticketing, changes, and exchange and queue management.

You will also need to offer exceptional customer service to satisfy our business traveler’s needs. We encourage our Corporate Travel Consultants to study the travel policies of our corporate accounts and develop relationships with them so that, when our valued business travelers have the need for travel arrangements, they rest assured that their travel needs are in the hands of a dedicated team of professionals who trust them and are on a first‑name basis.

Our business hours are 8:00 AM to 8:00 PM ET Monday–Friday, with a typical schedule of a 40‑hour work week consisting of five 8‑hour shifts.

• Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel, considering Canadian‑specific travel requirements.
• Build rapport and develop relationships with Canadian business travelers to ensure their needs are in the hands of a trusted team.
• Ensure accurate and timely completion of reservations while meeting travelers' needs.
• Execute all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout.
• Comprehend and strictly comply with Canadian travel policies ensuring adherence to regulations and guidelines specific to the Canadian market.
• Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements.
• Deliver consultative support and exceptional customer service throughout the booking process.
• Keep clients informed about all necessary travel documents and health requirements for their destinations.
• Proficiently handle ticketing, Phase IVs, and exchanges/changes involving complex international fares.
• Expertly manage rerouting and exchange processes, ensuring minimal disruption to travel plans.

• Bi‑Lingual in French & English – required.
• 2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of Canadian business travelers.
• In‑depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance.
• OPC/TICO Certification or ability to complete within 30 days of employment.
• Previous exposure to quality control processes to ensure accuracy and compliance of travel bookings.
• Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel.
• Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements.
• A polished and professional demeanor when interacting with clients and colleagues.
• Proficiency in handling…