SLED Account Specialist

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative t means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

As a SLED Account Specialist
, you’ll be the trusted advisor and go-to resource for our public sector clients, ensuring they achieve maximum value from their partnership with Softchoice and WWT. In this role, you’ll deliver exceptional customer experiences while building strong, lasting relationships with key stakeholders such as IT Managers and Procurement leaders. You’ll own the end-to-end client journey—from onboarding and support to retention and growth—acting as the primary point of contact for your assigned accounts.

Your mission is to drive customer success through proactive engagement, strategic problem-solving, and world‑class service, ensuring every interaction strengthens loyalty and satisfaction.

As part of our high‑impact inbound team, you’ll focus on supporting organizations with fewer than 500 employees, helping them navigate technology challenges and unlock new opportunities. This is your chance to make a measurable difference in the public sector by empowering clients to achieve their goals.

This role is hybrid with the expectation of working in the Toronto office once a week.

• Respond to incoming client calls and purchase requests from SLED customers with fewer than 500 employees
• Follow up and close transactional renewals
• Create and manage opportunities in Salesforce
• Follow up on quoted products and services
• Collaborate with vendors to secure best pricing and product availability
• Execute on selling under Public Sector procurement contracts
• Set clients up on the  portal
• Drive web adoption on every call, assisting clients to place orders on the  portal through “Web‑Walk through DEMO” and the Procurement POV
• Attend trainings and learn/keep up with new products and technologies in order to properly support client requests
• Drive customer experience (CX) scores up through “legendary customer service”

• 1+ years of B2C/B2B sales or customer support experience
• College or University degree
• Salesforce experience an asset
• Public Sector/SLED experience an asset

Corporate/Pay Mix: A reasonable estimate of the current base pay range for this position in Ontario is $54,000 – $68,000.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

• Health and Wellbeing:
  Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits:
  
  RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off:
  Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks:
  Employee Discount Program

We understand that not everyone brings 100% of the skills and experience for the role. At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving…