Executive Support Associate II Bilingual; English​/French

About The Team

At Turo, Executive Support tackles the toughest and most nuanced challenges. We are looking for a bilingual (English/French) Executive Support Associate II who thrives in complexity, brings calm to high‑stakes situations, and wants to make a meaningful impact across North America.

• Serve as the primary point of contact for high‑impact host and guest escalations across North America, supporting both Canadian and U.S. cases.
• Act as Quebec’s advocate by aligning policies with regional language and cultural expectations.
• Deliver exceptional, thoughtful support in both English and French, including in emotionally charged or time‑sensitive situations.
• Navigate complex issues such as billing disputes, fees and fines, vehicle damage, mechanical concerns, reservations, and policy interpretation.
• Partner closely with internal stakeholders at all levels to drive timely and well‑reasoned resolutions.
• Balance empathy with policy, using strong judgment to make fair and consistent decisions.
• Identify trends and contribute ideas to improve processes, tools, and the overall host and guest experience.
• Adapt quickly as policies, tools, and programs evolve in a growing marketplace.
• Use tools such as Kustomer, Gmail, Slack, Google Docs, Google Sheets, and Excel to manage work efficiently.

• 3+ years of experience in a high‑level customer support, escalation, or service environment (call center experience a plus).
• Fluency in both French and English with exceptional written and verbal communication skills.
• Strong emotional intelligence with the ability to remain calm under pressure and de‑escalate effectively.
• Natural problem‑solver who enjoys working in grey areas and thinking critically.
• Comfortable working independently while also being a collaborative team player.
• Experience using tools such as Zendesk, Kustomer, or similar customer support platforms.
• Highly organized, detail‑oriented, and able to manage multiple priorities.

• University undergraduate degree in any field.

This is a Monday‑Friday role designed for someone who values consistency, collaboration, and the opportunity to work on impactful escalations that influence how Turo supports hosts and guests every day.

For this role, the target base salary range in Toronto is $54,000‑$67,000 CAD annually. The role is also eligible for equity and benefits. Individual pay is determined by objective factors assessed during the application and interview process, such as job‑related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in‑office to foster a collaborative work environment and company culture. This role will be in‑office on a hybrid schedule — you will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in‑office perks Turo offers.

• Competitive salary, equity, benefits, and perks for all full‑time employees.
• Employer‑paid medical, dental, and vision insurance (country‑specific).
• Retirement employer match.
• Learning & Development stipend to invest in your professional development.
• Turo host matching program.
• Turo travel credit.
• Cell phone and internet stipend.
• Paid time off to relax and recharge.
• Paid holidays, volunteer time off, and parental leave.
• For those who are in the office full‑time or hybrid we have in‑office lunch, office snacks, and fun activities.

We are committed to building a diverse team. If you are from a background that is under‑represented in tech, we’d love to meet you.

Aside from an award‑winning work environment and the opportunity to be part of the world’s largest car‑sharing marketplace, we are also growing the team quickly — join us! Even if you don’t meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is the world’s largest car‑sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant…