Bilingual Parts & Warranty Customer Service

Bilingual Parts & Warranty Customer Service

Contract 1 Year

Parts and Accessories Sales/Customer Service

Reports to:
Manager, Aftersales Programs & Digital Experience

Toronto,ON

Main point of contact for the aftersales development on parts and accessories sale nationwide. Offer support on a variety of order inquiries related to all aftersales products while maintaining a strong relationship with customers and dealers. Work collectively on interdepartmental duties with Customer Experience Group, Marketing, Sales, and Inventory Finance.

Key Duties & Responsibilities

• Responsible for clients' aftersales offerings and account support within the dealer network. Regularly review sales performance, program participation, target attainment, and other divisional KPI as directed, with dealer management. Actively provide dealer guidance to each regional market as well as collaborating with all field staff for aftersales development.
• The main point of contact for dealers, online customers, internal staff, OEM accounts, requesting assistance from the Genuine Parts & Accessories team via phone and email correspondence. Inquiries into GYPA include, but are not limited to, processing sales order, parts availability and pricing, systems support and publication on policies and procedures as required.
• Perform daily operational tasks in a timely and accurate manner, including but not exclusively limited to coordinating various order fulfilment and modification, issuing of dealer debits and credits adjustments, registration of drop-ship invoices, and reviewing backend system maintenance of sales programs.
• Through dealer communication, develop engagement between the clients and its dealers, which include but are not limited to identifying emerging aftersales product and program trends, system training opportunities, and marketing initiatives.
• Participate in dealer visits, training, staff events, and trade shows. Other duties as assigned by management.

Skills & Abilities

• Bilingualism required,
  Fluent in English and French
  , spoken and written
• Effective communication while promoting customer experience
• Strong interpersonal, relationship building, and influential skills to gain consensus
• Technical experience and understanding of parts and accessories would be an asset
• Ability to work independently and co-operatively within a team environment
• Time management and organization skills with minimal supervision while meeting deadlines
• Problem-solving skills and attention to details
• Proficient with Microsoft Office 365;
  Intermediate level in Excel and Power Points