FCM – Corporate Travel Consultant
Job in
Toronto, Ontario, M5A, Canada
Listing for:
FCM Travel
Full Time
position
Listed on 2026-02-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Event Manager / Planner, Bilingual
Job Description & How to Apply Below
Position: FCM – Corporate Travel Consultant ON
Corporate Travel Consultant
FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.
Ranked as one of the world’s top five travel management companies, it has a business network in over countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.
Established in June 4, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.
About The Opportunity
This role will have you arranging domestic and complex international travel for busy executives including air, car hotel and ground transportation. Before starting your role, you will participate in three weeks of paid training. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel consultants handle the air, car, rail and ground transportation bookings as well as the ticketing, changes and the exchange and queue management.
You will also need to offer exceptional customer service to satisfy our business traveler’s needs. We encourage our Corporate Travel Consultants to study the travel polices of our corporate accounts and develop a relationship with them so when our valued business travelers have the need for business travel arrangements, they rest assured that their business travel needs are in the hands of a dedicated team of Corporate Travel professionals they trust and are on a first name basis with.
Our business hours are 8: AM to 8: PM ET Monday – Friday.
A typical schedule will include a
-hour work week with five 8-hour shifts. This position operates on a rotating schedule to provide coverage throughout our business hours.
Key Responsibilities
Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel, considering Canadian-specific travel requirementsBuild rapport and develop a relationship with Canadian business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionalsEnsure accurate and timely completion of reservations while meeting travelers' needsExecuting all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughoutComprehend and strictly comply with Canadian travel policies ensuring adherence to regulations and guidelines specific to the Canadian market.Staying fully informed about airline rules, regulations, tariffs, and fare requirements and applying this knowledge accurately to all travel arrangementsDeliver consultative support and exceptional customer service throughout the booking processKeeping clients informed about all necessary travel documents and health requirements for their destinationsProficiently handling ticketing, Phase IVs, and exchanges/changes involving complex international faresExpertly managing rerouting and exchange processes, ensuring minimal disruption to travel plansHelp cultivate a safe, inclusive, and accessible work environment for team members of all backgrounds including people who are racialized, have disabilities (invisible or visible), require faith accommodations, and/or are LGBTQ2+Do your part to encourage an inclusive and accessible work environment for all Flighties, regardless of age, gender, disability, ethnicity, faith, and LGBTQ+ identityParticipate in maintaining an inclusive and accessible work environment for all Flighties, regardless of their identities and lived experiencesHelp to foster an inclusive and accessible team environment for all Flighties, regardless of their identities and cultural backgroundsExperience & Qualifications
In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance.OPC/TICO Certification or ability to complete within days of employmentPrevious exposure to quality control…
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