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Digital Channels Change Lead – Customer Experience

Job in Toronto, Ontario, C6A, Canada
Listing for: Scotiabank
Full Time position
Listed on 2026-02-27
Job specializations:
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 100000 - 125000 CAD Yearly CAD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A leading bank in the Americas is seeking a Digital Channels Change Management Lead to enhance customer experiences during product launches. The role involves collaborating across teams, improving change experiences, and ensuring customer feedback is actively managed. Ideal candidates will possess a PROSCI Change Management Certification, strong communications skills, and an understanding of project logistics. The position offers a diverse and inclusive work culture along with competitive rewards from day one.
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