Customer Care Agent
Job in
Toronto, Ontario, M5A, Canada
Listing for:
ZEISS Group
Full Time
position
Listed on 2026-02-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Salary/Wage Range or Industry Benchmark: 37000 - 46000 CAD Yearly
CAD
37000.00
46000.00
YEAR
Job Description & How to Apply Below
Handles a high volume of calls daily, taking orders and providing information to customers on how their orders are progressing throughout the network, which includes resolving essential product or service issues and following the escalation process as required.
Primary Duties and Responsibilities:
Answer a high volume of incoming calls related to order placement, order status updates, and general inquiries.Professionally handle customer calls, addressing questions, concerns, and complaints in a courteous and solution-focused manner.Effectively utilize the phone system, including call transfers, call parking, and voicemail management.Process customer orders accurately and efficiently within internal systems.Track and monitor orders to ensure timely processing and delivery.Proactively follow up on customer requests, orders, and service issues to ensure resolution.Notify customers promptly of any unexpected delays or changes.Manage assigned customer accounts and maintain strong client relationships.Maintain accurate documentation of customer interactions and order updates.Experience and
Education Requirements:
High School Diploma with some college preferred1-2 years of call center experience or 3 - 5 years of customer service experience is preferred.1-2 years of optical experience is preferred.Knowledge of ZEISS lenses is preferred.Typing speed of 40 wpm is an asset.Excellent communication skills.Ability to work under pressure and multitask.Ability to solve problems independently.Should be able to work on a flexible shift from 9 am to 8 pmThe annual pay range for this position is $37,000 – $46,000
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.
Your ZEISS Recruiting Team:
Jo Anne Mittelman
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