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HelpDesk/Support Technical Support CRM System

Customer Success Team Lead — Hands-On, Player‑Coach

Job in Toronto, Ontario, C6A, Canada
Listing for: Snatch UP Jobs
Full Time position
Listed on 2026-02-27
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support, CRM System
  • IT/Tech
    HelpDesk/Support, Technical Support, CRM System
Salary/Wage Range or Industry Benchmark: 60000 - 80000 CAD Yearly CAD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A rapidly growing technology company in Toronto is seeking a hands-on Customer Success Team Leader to manage the US Customer Success team. This player-coach role combines team leadership with direct customer ownership to ensure successful onboarding and value extraction from the platform. The ideal candidate will have proven experience managing customer-facing teams and excellent communication skills in English, with additional languages being a plus.

This position is integral to supporting global customers and driving customer success.
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