Implementation Specialist

Position: Implementation Specialist I
Overview  JOB BRIEF At Green Slate, we make our clients’ needs a priority, knowing that our customer service sets us apart from our competitors. We’re looking for an outgoing individual with a passion for technology and desire to provide an exceptional level of service to join our growing implementation team. As the implementation specialist, you’ll be responsible for project onboarding/setup while providing clients with a friendly, positive and knowledgeable experience.

The goal is to ensure that all users of the company software and project onboarding portal have the information and tools they need, and the knowledge to use it. This role is remote within the United States.

What We Expect From You

Complete software project setups and modifications as required by the client

Configure complex approval workflows

Support onboarding of key production team members, including Studio Executives, Executive Producers, Producers, Production Managers, and Accountants

Upload production-specific policies and map fillable fields

Convert Word or PDF docs into the system, reformatting and reviewing them to ensure accuracy before finalizing

Provide client support services by answering calls and emails in a timely and accurate manner

Utilize project management tool, Asana, to track the client’s journey

Analyze client questions and concerns, escalating problems to appropriate teams/departments and handling problems to the satisfaction of the client

Assist with answering basic software questions to assist users with navigating the software

Who You Are

Bachelor's degree

Customer Service: 2+ years

Software implementation/Project Onboarding: 1+ years

The ability to deal with high volumes and work under pressure

The ability to hold oneself accountable for completing their own tasks correctly

Self-monitoring, self-aware and self-correcting

A desire to find the solution, not just finish the task

Enthusiastic attitude about providing superior customer service

Excitement to learn the ins and outs of Green Slate software platforms

Experience supporting accounting or other business operations software

Knowledge of production workflows and accounting basics is a plus!

Excellent listening and communications skills

Extremely focused, highly organized and detail oriented

What You Can Expect From Us

Compensation that reflects your value:
Competitive salary packages tailored to your experience with opportunities for regular reviews and raises

Comprehensive Benefits:
Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform

Full-Time Remote Flexibility:
Enjoy working remotely with all the tools and support needed to stay connected and productive

Impactful Work:
Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change

A Thriving, Collaborative Culture:
Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do

Equal Opportunity and Safety
Green Slate is an equal opportunity employer and committed to providing equal employment opportunity to all applicants and team members regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. Green Slate makes reasonable accommodations for handicapped and disabled team members.

At Green Slate, we take steps to ensure our customers and applicants remain safe from online fraud and scams. We never ask for credit card numbers, credit reports, or other sensitive information as part of our application process, and we do not require applicants to purchase training or pay a fee. We encourage applicants to do research before engaging in any transaction and never give out their credit card or bank account information to any unknown parties.

Green Slate is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

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