Junior Customer Service Assistant

About the Role

We are looking for a customer-focused and enthusiastic Junior Customer Service Assistant to support our marketing and customer engagement activities. This entry-level role is ideal for someone who enjoys helping people, representing a brand, and gaining hands-on experience within a fast-paced, marketing-led environment. You will play a key role in ensuring customers have a positive experience across all touchpoints, while supporting marketing campaigns and providing valuable customer insights to the wider team.

Key Responsibilities

• Respond to customer enquiries via phone, email, and digital channels
• Provide accurate information about products, services, and campaigns
• Support customer engagement and brand awareness initiatives
• Maintain clear and accurate records of customer interactions
• Assist with handling feedback, queries, and basic issue resolution
• Share customer insights with marketing and sales teams to improve campaigns
• Represent the brand professionally in all communications
• Provide administrative and coordination support to the customer service team

Skills & Requirements

• Friendly, professional, and customer-focused approach
• Strong communication and interpersonal skills
• Organised with good attention to detail
• Ability to work in a fast-paced, customer-facing environment
• Positive attitude and willingness to learn
• Comfortable working independently and as part of a team
• Basic computer and data entry skills
• No previous customer service experience required, full training provided

What We Offer

• Comprehensive training and ongoing development
• Clear progression opportunities within customer service, sales, or marketing
• Supportive and collaborative team culture
• Hands-on experience working with live marketing campaigns
• A dynamic and engaging working environment

This role is ideal for someone looking to start a career in customer service within a marketing-focused organisation.