Customer Success Specialist
Job in
Toronto, Ontario, M5A, Canada
Listing for:
TemboSocial
Full Time
position
Listed on 2026-01-16
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
About Tembo Social:
Tembo Social is a growing employee engagement software company headquartered in Toronto's Junction neighbourhood. As an industry leader in Employee Recognition and Feedback, Tembo Social serves companies that are looking to inspire employee performance. Tembo Social has been serving global brands like Royal Bank, BMW, TD Bank, and DTE Energy for over 15 years and reach more than 1,000,000 users each day.
About the role:
At Tembo Social, we love our customers. We work very hard everyday to make sure our customers are deriving value from our software solutions, that we are acting as strategic business partners, and that we are learning from them to inform product innovation and best practices.
In this role, you are the day-to-day point of contact for customers. You are passionate about helping customers and you see every engagement as an opportunity to add value and learn something new. You have excellent task management, interpersonal, writing and organizational skills.
Responsibilities:
Customer Success
First line of support - Responsible for receiving customer support inquiries and disseminating that information appropriately with the team internally in a way that minimizes disruption while providing quality service. Of course you will have the skills and desire to become an super-user of Tembo Social's softwareResources and training - Deliver new user training to customers. Create and maintain resources to support customers so that they use Tembo Social solutions frequently and employ best practicesCustomer Marketing Support
Blogs and Social – Maintaining our online presence with customer via our Blog and social channels on Linked In and Twitter. Current familiarity with, or ability to learn Hubspot and desire to become a power user.Software releases - Create marketing collateral and emails to inform customers about product updates related to software releasesHelp Content - ensure our online Help documentation is accurate and easy to understand. Ability to create video content to enhance documentation using tools like Camtasia.Customer Onboarding
New Customers - Support the onboarding of new customers, ensuring that accounts are properly configured and customers are trained on how to use the solutions and best practices. Continually optimize the onboarding programs based on new features and learnings from previous experiences
Qualifications:
Experience in a software company either in customer success or account management role is a mustExceptional client facing skills including relationship management and verbal communicationInnovative and creative problem solving skillsExcited by the idea of working in an entrepreneurial environmentExperience using Hub Spot and video editing tools is a plusEducation:
University / College degree
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