Customer Experience Associate

Job Summary

Work Location: Etobicoke, Ontario, Canada

Hours: 15 hours per week

Line of Business: Personal & Commercial Banking

Pay Details: $22.50 - $28.33 CAD per hour

TD Canada Trust is looking for a Customer Experience Associate to provide excellent customer service at a branch location in Etobicoke. The role involves processing routine financial transactions, understanding customer needs and recommending banking solutions, and contributing to a fast‑paced, customer‑focused environment.

• Process financial transactions—deposits, withdrawals, bill payments—according to TD's operating procedures and Code of Conduct.
• Identify customer needs and recommend appropriate banking solutions while exercising discretion in confidential matters.
• Respond to and resolve customer concerns using standard procedures and escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet.
• A go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, verbally and in writing, with different people in a calm, courteous and effective manner.

TD Canada Trust is the frontline of TD Bank, delivering legendary customer experiences to over 27 million households and businesses across Canada and the United States. Our vision is to Be the Better Bank and our purpose is to enrich the lives of customers, communities and colleagues.

TD offers a comprehensive Total Rewards package that includes a base salary, variable compensation, health and wellness benefits, savings and retirement programs, paid time off, career development and recognition programs.

We will contact interested candidates to schedule interviews. All applicants will receive timely communication about the status of their application via email or phone call. Accessibility is important to us; please let us know if you require accommodations to participate in the interview process.