Customer Service Representative

* ** Client engagement
- ** Provide support for clients by recognizing and accurately assessing their needs. Focus on each client experience and connect on a personal level to make every interaction meaningful.
* ** Problem solving
- ** Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues and knowing when to lean on others to find solutions.
* ** Product knowledge** **
- ** Deeply understand the lSI products and Investor’s Edge platform to ensure clients receive exceptional support.
* ** Efficiency
- ** Understand that the client’s time is valuable and effectively complete client requests. Strong knowledge of the Online Brokerage systems and products to allow quick resolution of problems.
* ** Computer Savvy
- ** Able to easily navigate and focus on multiple software applications and dual monitors.
* ** You put our clients first**. You engage with the purpose of finding the right solutions. You go the extra mile because it is the right thing to do.
* ** You’re*
* ** passionate about people.
** You find meaning in relationships and surround yourself with a diverse network of partners. You achieve trust through respect and authenticity.
* ** You love to learn.
** You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
* ** You’re goal oriented.
** You’re motivated by accomplishing your goals and delivering your best to make a difference.
* ** You engage with your heart and mind.
** You care about people, and you understand different perspectives. You listen and learn from the experience of others.
* ** Values matter to you.
** You bring your real self to work, and you live our values - trust, teamwork, and accountability.
* We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit , wellbeing support and additional offers such as employee and family assistance programs and Moment Makers, our social, points-based recognition program.
* Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
* CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailb
* CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
* You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
* We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values:
Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
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