Client Support Advisor - Bilingual

Job Description

What is the opportunity?Looking to enhance your customer service, communication, and financial services experience? Look no further.

As a Client Support Advisor, you will be responsible for delivering exceptional customer service in resolving client inquiries by educating the client and determining the root cause of the issue with Cash Management products and services. Not only will you be positively impacting clients and coworkers through your support and guidance, but you will also be joining a team with a strong focus on career development and learning.

If you thrive in a fast-paced environment and are interested in joining one of Canada’s top employers, then this role is for you!
What will you do?

Responsible for providing 1st level telephone support relating to technical issues, navigational issues, and problem resolution to clients using all RBC Cash Management applications

Act as a 2nd level of support for clients using Pay Employee Vendor via Royal Direct relating to token issues and payment investigations

Escalate complex and/or unresolved issues to the appropriate next level of escalation

Document all activities to ensure that the client’s history is accurate for escalations and trending

Participate in creating/maintaining a positive team environment where team members give each other support, and promote good morale and cooperation. Responsible for ongoing personal development and information sharing

What do you need to succeed?
Must-have:

Shift flexibility 7:30 AM to 9 PM EST

Exceptional written and oral communication skills in French and English

Customer Service experience in a banking or call center environment

Strong knowledge of various computer applications combined with the ability to learn new complex systems

Analytical thinker with a knack for problem-solving

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to build close relationships with clients
• Access to a variety of job opportunities across business and geographies#LI-post
Job Skills
Adaptability, Communication, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Time Management
Additional Job Details

Address:

180 WELLINGTON ST W:

TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

Final date to receive applications:

Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date aboveI
nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity lified applicants may be contacted to review their resume in more detail.