Bilingual; FR/EN Customer Success Manager
Listed on 2026-01-15
-
Customer Service/HelpDesk
Client Relationship Manager, Bilingual, Customer Success Mgr./ CSM, Customer Service Rep
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.
Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Global Payments is seeking a bilingual (FR/EN) Customer Success manager based in our Markham office (Hybrid Model). This position reports to the Manager, Small & Medium Enterprise. The primary purpose of the CSM is to generate revenue, retain existing merchant accounts and maintain an excellent relationship by Proactive Initiatives and providing superior customer service for high value, small and medium enterprise.
What’s in it for you?
RESPONSIBILITIES
Revenue Generation
Identify all sales opportunities within assigned Small Business Portfolios
Cross Sells/Up Sells of bank card services
Terminal sales and upgrades
Re-pricing of merchants to profitable level where applicable
Promote and Sell additional services offered by Global Payments and Existing Partners
Customer Retention / Account Maintenance
Handle all retention issues using strong negotiation skills to maintain the merchant at a threshold of 45 BP
Proactively call our top merchants to ensure a positive relationship is maintained
Maintain a 60% save ratio
Add Locations Setups
Equipment setups
Leading Integration Projects
Account Changes
New Merchant Location Setups
Integrated POS Setups
Customer Service
One stop Resolution
24-48 hour follow up with all Voice mail, Incidents, Emails
Strong follow up for all setups and orders
Minimize all escalation issues at first point of contact
All issues must be documented in CSP with follow up resolutions
Required Qualifications
High School diploma
French and English communication skills (written and spoken)
1-2 years of Sales or B2B customer service experience
Strong negotiation skills
Strong outbound and inbound phone sales skills
Strong telephone and relationship building
Ability to identify all merchant needs and issues using probing skills and utilizing open ended questions
Effective time management / organizational skills to deliver products and services to clients
Strong knowledge of several of PC based applications including:
Word, Excel, Outlook, and Intranet
***
Ready to Elevate Your Career?
Apply now and become part of a global leader in commerce solutions!
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of the Global Payments/TSYS.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search: