Service Ontario - Customer Support Specialist

Service Ontario - Customer Support Specialist

Staples Canada invites you to join our team as a customer support specialist. In this role you will be the primary point of contact for customers accessing Service Ontario services at our store locations.

Staples Canada is a Working and Learning Company that inspires people to work smarter, learn more, and grow every day. We partner with Service Ontario to bring essential government services — such as driver’s license renewals and health card applications — directly into our stores, creating a convenient, unified experience for customers.

• Ensure exceptional customer satisfaction with accuracy and professionalism while processing inquiries both in person and online, verbally or written.
• Provide information and clarification on all requests, including types of services, fees, and eligibility.
• Interpret guidelines, directives, and procedures related to products, programs, and services.
• Effectively process transactions while ensuring eligibility criteria have been met and correct forms of tender are accepted.
• Assist in the de‑escalation and resolution of customer complaints, returns and exchanges, seeking leader assistance when required.
• Respond to customer inquiries related to questions within the store location and take opportunities to direct and assist customers in the total store experience.

• Engage with customers in a friendly and professional manner, resolving concerns diplomatically.
• Communicate effectively with customers through a variety of mediums.
• Plan, organize and prioritize tasks to serve customers efficiently.
• Maintain attention to detail to ensure accurate form completion.
• Use software such as Microsoft Office, database programs and the Internet to access and retrieve information, prepare correspondence and reports, and conduct research.
• Perform arithmetic calculations for fees, collect and balance monies, and give department closing reports and deposits.
• English/French bilingualism is an asset.

• Back‑check will be required.
• Minimum age of 18 years at the time of hire.
• Position is based in a retail store environment with a variety of shifts, including evenings and weekends.

• Associate discount
• Health and dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & development programs
• And more…

Staples Canada is an equal‑opportunity employer committed to diversity and inclusion and encourages applications from all qualified candidates, including those with disabilities.