Assoc., Expérience client

Join to apply for the Assoc., Expérience client role at TD

$22.50 - $28.33 CAD

At TD Canada Trust, we are the frontline of TD quart and we strive to build deep and long lasting relationship with customers by performing a broad range of service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers succinct. At the branch we understand customer needs and identify opportunities to promote products and services to refer detrivers colder.

Manage bridging a positive customer experience.

Toronto, Ontario, Canadabauer

15

Services bancaires personnels et commercives

We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a good customer experience.

• Process financial transactions such as deposits, withdrawals, and bill payments according to standardized procedures, industry regulation and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to them while exercising discretion with confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes on time and with accuracy.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help create a positive, diverse and equitable work environment by promoting team effectiveness and by participating in individual performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.
• Deliver high‑quality customer experiences and recommend operational improvements where opportunities exist to improve and achieve operational excellence.

• High school diploma and/or 1+ year of relevant experience.
• Undergraduate degree or equivalent is a plus.
• Strong administration, organization, planning, and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge using MS Office (Word, Excel, Outlook) and internet.
• A go‑getter who can exercise initiative and be accurate and detail‑oriented to handle multiple tasks and shifting priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with various people calmly, courteously, and effectively.

La TD est un chef de file mondial dans le secteur des institutions financières et représente la cinquième banque en Amérique du Nord par son nombre de succ Maxamed. Chaque jour, nous offrons une expérience client légendaire à plus de 27 millions de ménages et entreprises au Canada, aux États-Unis et partout dans le monde. Nous sommes guidés par notre vision d’être une meilleure banque et par notre objectif d’enrichir la vie de nos clients, nos collectivités et nos collègues.

• Entry level

• Full-time

• Marketing and Sales
• Banking

Referrals increase your chances of interviewing at TD by 2x.