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Job Description & How to Apply Below
The successful candidate will be responsible for assisting clients in resolving claim inquiries by providing prompt, professional, courteous, and accurate responses.
Job Responsibilities- Respond promptly to inbound calls and email inquiries of plan members and administrators.
- Obtain and evaluate information and resolve customer complaints.
- Create a record of customer transactions, details of inquiries, comments, complaints, and action taken.
- Escalate requests and unresolved issues to the appropriate department.
- Post-secondary diploma or degree.
- Knowledge of customer service principles and practices.
- Excellent numeric, oral, and written communication skills.
- Knowledge of Health and Life claims.
- Proficiency in using various computer applications.
Before applying for this position, you need to submit your online resume.
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