Lead Promotions Ambassador

4 days ago Be among the first 25 applicants

Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most‑visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces.

We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.

The Lead Promotions Ambassador serves as a ROM ambassador, interfacing with the public and delivering content both onsite and off‑site. This role actively promotes and engages potential visitors with ROM’s collections and special exhibitions, encouraging visitation and membership. The Lead Promotions Ambassador delivers guided experiences to Promotions, Tourism, and Group Sales clients and ROM Members, providing a welcoming experience for visitors of all ages.

In addition, this role supervises other Promotions Ambassadors to ensure successful execution and a positive experience for the audience.

• Energetically execute and deliver onsite and off‑site promotional experiences, speaking knowledgeably about the Museum’s key exhibitions and programs.
• Deliver engaging, scripted guided experiences, including guided tours and scavenger hunts, for visitors of all ages.
• Set up and take down signage, activity stations, promotional booths, and other required materials.
• Supervise a team of Promotions Ambassadors, ensuring high‑quality service and successful event execution.
• Perform administrative tasks, including research and script editing.

• Completion of between one (1) and two (2) years of post‑secondary training/education in marketing, education, or a museum‑related discipline.
• Minimum of one (1) year of experience working as a Brand Ambassador or Field Representative, including previous supervisory experience.
• Minimum of one (1) year of experience as a tour guide, educator, or in a similar role, with demonstrated ability to lead hour‑long guided tours.
• Demonstrated experience in storytelling and delivering engaging presentations. Experience must include presenting to diverse audiences, delivering educational content, and engaging visitors in a meaningful way.
• Effective team leader; energetic, dynamic, and outgoing. Ability to motivate a team.
• Excellent interpersonal, customer service, conflict resolution, and problem‑solving skills.
• Professional appearance and the ability to work independently and in a team.
• Must be available evenings, in addition to mornings and afternoons on weekends.
• Available to attend off‑site events in Toronto and the GTA.
• Bilingualism in French and English is an asset.

• Perks:
  Free ROM membership for permanent full‑time and part‑time staff, plus discounts to over 200 attractions through Attractions Ontario.
• And more!

• START DATE:
  
  January 2026
• OPEN DATE:
  December 8, 2025
• STATUS:
  Part‑time, contract
• EMPLOYEE GROUP: OPSEU
• EXPECTED COMPENSATION: $26.60–$34.41
• SCHEDULE:
  
  Up to 24 hours weekly
• PROBATIONARY PERIOD: 420 hours or six (6) months
• LOCATION (onsite):
  Toronto, ON

• Initial conversation: A 30‑minute virtual conversation with a Recruiter to discuss your interest in the role and ROM and how you can make an impact.
• First‑round interview: A 1‑hour in‑person interview with the Hiring Manager and a member of the HR team. This in‑depth interview will focus on your skills and how they align with the team’s and ROM’s needs.
• The above‑listed process may change or vary based on the nature and scope of the position.

• Cultural engagement: Daily interactions with Toronto’s diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through…