Customer Support Specialist – French/Spanish Speaker
About Candex
Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech‑based solution makes purchasing fast and easy for enterprise buyers. Recognized in the Procure Tech 100 for Procurement Innovation, our SaaS platform and accompanying services transform the buying experience for large companies worldwide.
The Role
As a Customer Support Specialist reporting to the Support Team Leader, you will resolve customer queries, recommend solutions, and guide product users through features and functionalities. You will handle platform‑related questions via our ticketing system, triage incoming tickets, and maintain proficiency with Candex’s specific systems and technologies.
Responsibilities
- Onboard new users and adopt the system
- Administer pending orders and payments
- Reconcile all company orders to confirm data accuracy
- Respond promptly to customer queries via ticketing system, email, live chat, and phone
- Identify areas for improvement in process and product
- Liaise with colleagues and managers to find solutions to customer issues
- Escalate common problems to management and suggest improvements
- Share customer feedback with colleagues and other departments to improve products and services
- Support technical issues associated with clients and suppliers throughout interactions
Qualifications
- Previous experience in a Customer Support role
- Sound judgment and excellent problem‑solving skills
- Experience with standard industry tools such as CRM and ticketing systems
- Fluent written and verbal English – a must
- Proficiency in French or Spanish – required
- Fintech/Hi‑tech experience preferred
- Impressive interpersonal and communication skills
- Strong computer skills and attention to detail
- Highly organized, multitask, and work under pressure
- Tech‑savvy and quick to learn new technology
- Potential business travel required once or twice a year
Why Work With Us
- We are humble, hungry, intelligent, and collaborative
- Competitive compensation reflecting skills and impact
- Parental leave for growing families
- Flexible work environment with adaptable schedules
- Diverse global team and mindset beyond borders
- Home office setup and support for remote work
- Professional development with training and learning sessions
- Internal mobility for global career paths
- Team outings and regular social events
Our Values
- Stickler for details – we ensure nothing is overlooked
- Debate, decide, deliver – open discussion fuels decision‑making
- Innovate to simplify – we seek simpler ways to do everything
- Follow through, follow up – we move the ball forward consistently
- Attract & develop the best – continuous skill development supported by leadership
- Obsessive customer focus – customers’ satisfaction is our obsession
- Learn & be curious – continual learning encourages innovation and improvement
- Act with integrity & professionalism – honesty, transparency, and ethics guide our actions
Location:
Toronto, Ontario, Canada (hybrid – office twice a week)
Employment type:
Full‑time
Seniority level:
Entry level
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