Cruise Line

Overview

Princess Cruises, Holland America Line, Seabourn and P&O Cruises Australia, Canada, united as Holland America Group, offering world-renown vacations at sea to travelers around the globe. We are building a dynamic, unified organization to serve its experienced teams in both our corporate offices and on board our ships.

We’re looking for an amazing Guest Hotel Customer Service Specialist to fill this role. You’ll be responsible for improving and maintaining all customer service channels for the Pre/Post Guest Hotel program for Princess Cruises, Holland America Line, and Seabourn Cruise Line. This includes building and maintaining accurate information about each hotel and making them available to call center, website, and sales teams.

This position will use various channels, including phone, e-mail, and chat to answer questions from the call center, guests, travel agents, and sales teams in a timely manner. This position will also be the first point of contact to resolve any customer service failures.

Note:

The original content contained several unrelated sections that were not part of the role description (e.g., job boards, location prompts, and unrelated listings). This refined version retains the core job information applicable to the Guest Hotel Customer Service Specialist role.

• Improve and maintain all customer service channels for the Pre/Post Guest Hotel program for Princess Cruises, Holland America Line, and Seabourn Cruise Line.
• Build and maintain accurate information about each hotel and ensure it is accessible to call center, website, and sales teams.
• Respond to questions from the call center, guests, travel agents, and sales teams via phone, e-mail, and chat in a timely manner.
• Serve as the first point of contact to resolve customer service failures.